Integrating Human Support Into Behavioral Intervention Technologies: The Efficiency Model of Support

Abstract

A growing number of interventions use websites, mobile applications, and wearable devices to deliver and enhance mental health treatments. These technologies are used more often and are more effective when provided along with human support. Integrating human support, however, requires developed models for providing this support. This article presents the Efficiency Model of Support, a new model for understanding the provision of human support in the context of behavioral intervention technologies. The Efficiency Model of Support defines the ratio of benefit accrued from an intervention to resources devoted to it as a critical consideration in support provision. The Efficiency Model of Support serves to consolidate the current findings and guide future research and practice with regard to human support and technology.

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