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Commercial Bank Selection: The Case of Undergraduate Students in Malaysia
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Commercial Bank Selection: The Case of Undergraduate Students in Malaysia (2008)Commercial Bank Selection: The Case of Un…Bank selection criteria employed by college students in Bahrain: an empirical analysis (2001)Bank selection criteria emplo…A study of bank selection decisions in Singapore using the Analytical Hierarchy Process (2000)A study of bank selection dec…Bank strategic positioning and some determinants of bank selection (1996)Bank strategic positioning an…Retail banking in Nordic countries: the case of Finland (1995)Retail banking in Nordic coun…Bank selection criteria — a student perspective (1995)Bank selection criteria — a s…Customer Preferences for Financial Services: An Analysis (1994)Customer Preferences for Fina…Service quality: An international comparison of bank customers’ expectations and perceptions (1991)Service quality: An internati…Bank Selection Decisions and Market Segmentation (1976)Bank Selection Decisions and …Millennial Generation’s Islamic Banking Behavioral Intention: The Moderating Role of Profit-Loss Sharing, Perceived Financial Risk, Knowledge of Riba, and Marketing Relationship (2022)Millennial Generation’s Islam…Factors Influencing Purchasing Behavior of Mobile Phone Consumers: Evidence from Bangladesh (2022)Factors Influencing Purchasin…Selection of Islamic banking in a multicultural context: the role of gender and religion (2021)Selection of Islamic banking …Training and Development Practice of Banks from an International Perspective with Special Emphasis on Bangladesh: Findings from the Literatures (2015)Training and Development Prac…Criteria of Selecting Bank in Pakistani Banking Sector: Study of Banking Customers in Sahiwal, Pakistan (2014)Criteria of Selecting Bank in…Determinants of students’ loyalty in the Ghanaian banking industry (2013)Determinants of students’ loy…A hybrid of Kano and QFD for ranking customers’ preferences: A case study of bank Melli Iran (2013)A hybrid of Kano and QFD for …Facilities offered by the Banks and Expectations of IT Savvy Banking Customers (2012)Facilities offered by the Ban…Bank Selection Influencing Factors: A Study on Customer Preferences with Reference to Rajshahi City (2012)Bank Selection Influencing Fa…Bank Selection Criteria in the Iranian Retail Banking Industry (2011)Bank Selection Criteria in th…Integrating DEAHP and DEANP into the quality function deployment (2010)Integrating DEAHP and DEANP i…Ethnicity and Choice Criteria in Retail Banking: A Malaysian Perspective (2010)Ethnicity and Choice Criteria…Optimization by the Analytic Hierarchy Process (1979)Decision making for leaders (1985)The Analytic Hierarchy Process (1985)Evaluation of alternative fuels for residential heating in Turkey using analytic network process (ANP) with group decision-making (2004)An AHP approach in benchmarking logistics performance of the postal industry (2006)A decision support system for supplier selection in the airline industry (2007)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Customer Relationship Marketing and its Influence on Customer Retention: A Case of Commercial Banking Industry in Tanzania (2015)Towards achieving strong customer loyalty in the financial services industry (2018)Banking service quality literature: a bibliometric review and future research agenda (2023)Bank Patronage Factors of Muslim and Non‐Muslim Customers (1994)Banking behavior of Islamic bank customers: perspectives and implications (1998)Dimensions of price satisfaction: a study in the retail banking industry (2006)Impact of Customer Satisfaction on Customer Loyalty and Intentions to Switch: Evidence from Banking Sector of Pakistan (2011)The intention to use Islamic banking: an exploratory study to measure Islamic financial literacy (2019)A Synthesised Service Quality Model with Managerial Implications (1990)The profitable art of service recovery. (1990)Retail bank selection in developed and developing countries: A cross‐national study of students' bank‐selection criteria (2009)An analysis of students' knowledge and choice criteria in retail bank selection in sub‐Saharan Africa (2011)A model of customer-centric banking practices for corporate clients in Bangladesh (2016)Bank and Product Selection: Hong Kong (1992)Singapore’s undergraduates: how they choose which bank to patronise (2001)American consumers' attitudes towards commercial banks (2005)Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)An exploration of customer exit in retail banking (1998)FACTORS INFLUENCING CUSTOMER SATISFACTION IN THE RETAIL BANKING SECTOR IN PAKISTAN (2003)Bank service quality: comparing Canadian and Tunisian customer perceptions (2011)Principles of Marketing (1972)Classifying Services to Gain Strategic Marketing Insights (1983)Marketing management: analysis. planning. implementation and control (2000)Quality and customer relationship management (CRM) as competitive strategy in the Swedish banking industry (2005)The royalty of loyalty: CRM, quality and retention (2006)Pakistan Economic and Social Review (2008)Understanding Islamic Bank Selection of Customers: A Field Research from Turkish Participation Banks (2014)Stakeholder approach to selecting enterprise-bank interaction strategies (2020)BUSINESS RESEARCH METHODS (PHƯƠNG PHÁP NGHIÊN CỨU TRONG KINH DOANH) (2023)The importance of service quality in bank selection for mortgage loans (2006)Measuring customer experience in banks: scale development and validation (2014)Sustainability in The Banking Industry: A Strategic Multi‐Criterion Analysis (2017)An Application of Equity Theory to Buyer-Seller Exchange Situations (1978)A Survey on Multi Criteria Decision Making Methods and Its Applications (2013)
this work references cited by second hop

References

  • 2001Bank selection criteria employed by college students in Bahrain: an empirical analysis338 cited
  • 1976Bank Selection Decisions and Market Segmentation244 cited
  • 1991Service quality: An international comparison of bank customers’ expectations and perceptions204 cited
  • 1994Customer Preferences for Financial Services: An Analysis203 cited
  • 1996Bank strategic positioning and some determinants of bank selection188 cited
  • 2000A study of bank selection decisions in Singapore using the Analytical Hierarchy Process173 cited
  • 1995Retail banking in Nordic countries: the case of Finland104 cited
  • 1995Bank selection criteria — a student perspective85 cited

Cited by

  • 2013Determinants of students’ loyalty in the Ghanaian banking industry33 cited
  • 2011Bank Selection Criteria in the Iranian Retail Banking Industry31 cited
  • 2010Integrating DEAHP and DEANP into the quality function deployment27 cited
  • 2021Selection of Islamic banking in a multicultural context: the role of gender and religion26 cited
  • 2022Millennial Generation’s Islamic Banking Behavioral Intention: The Moderating Role of Profit-Loss Sharing, Perceived Financial Risk, Knowledge of Riba, and Marketing Relationship26 cited
  • 2010Ethnicity and Choice Criteria in Retail Banking: A Malaysian Perspective

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20 cited
  • 2014Criteria of Selecting Bank in Pakistani Banking Sector: Study of Banking Customers in Sahiwal, Pakistan17 cited
  • 2012Bank Selection Influencing Factors: A Study on Customer Preferences with Reference to Rajshahi City17 cited
  • 2022Factors Influencing Purchasing Behavior of Mobile Phone Consumers: Evidence from Bangladesh14 cited
  • 2013A hybrid of Kano and QFD for ranking customers’ preferences: A case study of bank Melli Iran11 cited
  • 2012Facilities offered by the Banks and Expectations of IT Savvy Banking Customers9 cited
  • 2015Training and Development Practice of Banks from an International Perspective with Special Emphasis on Bangladesh: Findings from the Literatures1 cited