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e-Skills Match: A framework for mapping and integrating the main skills, knowledge and competence standards and models for ICT occupations
3 references·0 citing·11 second hop
e-Skills Match: A framework for mapping and integrating the main skills, knowledge and competence standards and models for ICT occupations (2016)e-Skills Match: A framework for mapping a…Uncovering ITIL claims: IT executives’ perception on benefits and Business-IT alignment (2010)Uncovering ITIL claims: IT ex…ITIL: Information Technology Infrastructure Library (2007)ITIL: Information Technology …ITIL as Common Practice Reference Model for IT Service Management: Formal Assessment and Implications for Practice (2005)ITIL as Common Practice Refer…Grundsätze ordnungsmäßiger Referenzmodellierung (1998)Integration of IT service management into enterprise architecture (2007)Designing an evaluation framework for IT service management (2010)VIVACE: A framework for the systematic evaluation of variability support in process-aware information systems (2014)Meta-Analytic Procedures for Social Research (1991)Using the balanced scorecard as a strategic management system (1996)What is strategy (2000)Survey of business process management: challenges and solutions (2016)The mediating effect of service quality and organizational commitment on the effect of management process alignment on higher education performance in Makassar, Indonesia (2018)Effectiveness of IT Service Management Capability: Value Co-Creation and Value Facilitation Mechanisms (2019)Foundations of IT Service Management Based on ITIL V3 (2007)
this work references cited by second hop

References

  • 2005ITIL as Common Practice Reference Model for IT Service Management: Formal Assessment and Implications for Practice166 cited
  • 2010Uncovering ITIL claims: IT executives’ perception on benefits and Business-IT alignment73 cited
  • 2007ITIL: Information Technology Infrastructure Library26 cited

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