This chapter examines friendship from a work and organizational psychology perspective. It describes the key areas of organizational relationship enquiry, outlining why coworker friendships are important to study. It provides a taxonomy of workplace friendships, describing the types of relationships that may exist, from formal, collegial relationships through to close and even “best” friends. It examines the development of friendship at work, asking, What makes only some collegial relationships become genuine friendships? It explores the complexities and tensions inherent in maintaining and managing these potentially complex, dual relationships, describing how and why they can deteriorate. The impact that gender might have within organizational relationships is also considered. The personal and professional benefits and costs to employees are outlined, as well as the benefits and challenges they present at the organizational level.
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