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Getting Smart
16 references·2 citing·48 second hop
Getting Smart (2016)Getting SmartService Research Priorities in a Rapidly Changing Context (2015)Service Research Priorities i…Democracy and Education (2015)Democracy and EducationThe Influence of Experience and Deliberate Practice on the Development of Superior Expert Performance (2006)The Influence of Experience a…Competing through service: Insights from service-dominant logic (2006)Competing through service: In…Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Choosing among Alternative Se…Psychological Implications of Customer Participation in Co-Production (2003)Psychological Implications of…Deliberate Learning and the Evolution of Dynamic Capabilities (2002)Deliberate Learning and the E…Technology Readiness Index (Tri) (2000)Technology Readiness Index (T…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…The chameleon effect: The perception-behavior link and social interaction. (1999)The chameleon effect: The per…Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality (1996)Consumer evaluations of new t…Expert performance: Its structure and acquisition. (1994)Expert performance: Its struc…The role of deliberate practice in the acquisition of expert performance. (1993)The role of deliberate practi…A Theory of Goal Setting and Task Performance (1991)A Theory of Goal Setting and …Hedonic Consumption: Emerging Concepts, Methods and Propositions (1982)Hedonic Consumption: Emerging…Logic: The Theory of Inquiry. (1940)Logic: The Theory of Inquiry.A systematic review of AI technology-based service encounters: Implications for hospitality and tourism operations (2021)A systematic review of AI tec…Examining the impact of artificial intelligence on hotel employees through job insecurity perspectives (2020)Examining the impact of artif…A resource‐based view of the firm (1984)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Dynamic capabilities and strategic management (1997)The dynamic resource‐based view: capability lifecycles (2003)Understanding dynamic capabilities (2003)The Impact of Corporate Sustainability on Organizational Processes and Performance (2014)Coefficient Alpha and the Internal Structure of Tests (1951)On the Evaluation of Structural Equation Models (1988)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)E-S-QUAL (2004)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Frames of Mind: The Theory of Multiple Intelligences (1984)Situated Learning: Legitimate Peripheral Participation. (1994)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1994)Attaining Self-Regulation (2000)Becoming a Self-Regulated Learner: An Overview (2002)Grit: Perseverance and passion for long-term goals. (2007)Social Learning Theory. (1978)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)The need to belong: Desire for interpersonal attachments as a fundamental human motivation. (1995)Working memory: looking back and looking forward (2003)Social Influence: Compliance and Conformity (2004)The Functional Architecture of Human Empathy (2004)Book Review: Protocol Analysis: Verbal Reports as Data (1986)A social-cognitive approach to motivation and personality. (1988)Flow: the psychology of optimal experience (1990)Long-term working memory. (1995)Child Development and Emergent Literacy (1998)CREATIVE SELF-EFFICACY: ITS POTENTIAL ANTECEDENTS AND RELATIONSHIP TO CREATIVE PERFORMANCE. (2002)The critical incident technique. (1954)Zero defections: quality comes to services. (1990)Satisfaction: a behavioral perspective on the consumer (2010)Understanding Customer Experience Throughout the Customer Journey (2016)Artificial Intelligence in Service (2018)The Standard Edition of the Complete Psychological Works of Sigmund Freud (1953)Toward a Psychology of Being (1962)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Advances in Consumer Research (2025)Some Social Requisites of Democracy: Economic Development and Political Legitimacy (1959)Stories of Experience and Narrative Inquiry (1990)What Is Agency? (1998)Qualitative Analysis for Social Scientists (1987)Psychological Safety and Learning Behavior in Work Teams (1999)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)Social Cognitive Theory: An Agentic Perspective (2001)
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References

  • 2015Democracy and Education10,934 cited
  • 1993The role of deliberate practice in the acquisition of expert performance.10,246 cited
  • 2002Deliberate Learning and the Evolution of Dynamic Capabilities7,006 cited
  • 1982Hedonic Consumption: Emerging Concepts, Methods and Propositions5,649 cited
  • 1991A Theory of Goal Setting and Task Performance4,909 cited
  • 1999The chameleon effect: The perception-behavior link and social interaction.4,522 cited
  • 2000Technology Readiness Index (Tri)3,515 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,929 cited
  • 1940Logic: The Theory of Inquiry.2,471 cited
  • 1994Expert performance: Its structure and acquisition.2,138 cited
  • 2005Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies1,744 cited
  • 2006Competing through service: Insights from service-dominant logic1,713 cited
  • 2006The Influence of Experience and Deliberate Practice on the Development of Superior Expert Performance1,684 cited
  • 1996Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality1,631 cited
  • 2003

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Psychological Implications of Customer Participation in Co-Production
1,495 cited
  • 2015Service Research Priorities in a Rapidly Changing Context1,494 cited
  • Cited by

    • 2021A systematic review of AI technology-based service encounters: Implications for hospitality and tourism operations405 cited
    • 2020Examining the impact of artificial intelligence on hotel employees through job insecurity perspectives368 cited