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Customer Interface in Spiritual Tourism via “Synaptic CRM Gap”: An Integrative Technology-Based Conceptual Model for Relationship Marketing
16 references·1 citing·44 second hop
Customer Interface in Spiritual Tourism via “Synaptic CRM Gap”: An Integrative Technology-Based Conceptual Model for Relationship Marketing (2016)Customer Interface in Spiritual Tourism v…eTourism: Information technology for strategic tourism management (2003)eTourism: Information technol…Customer Relationship Management: Emerging Practice, Process, and Discipline (2002)Customer Relationship Managem…Strategic alignment: Leveraging information technology for transforming organizations (1999)Strategic alignment: Leveragi…Market-Based Assets and Shareholder Value: A Framework for Analysis (1998)Market-Based Assets and Share…The service experience in tourism (1996)The service experience in tou…Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction (1996)Know Your Customer: New Appro…The evolution of relationship marketing (1995)The evolution of relationship…Relationship Marketing in Consumer Markets: Antecedents and Consequences (1995)Relationship Marketing in Con…Building Service Relationships: It's all about Promises (1995)Building Service Relationship…An Integrated Model of Buyer-Seller Relationships (1995)An Integrated Model of Buyer-…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Marketing Services: Competing Through Quality (1992)Marketing Services: Competing…The Tourist Gaze: Leisure and Travel in Contemporary Societies (1990)The Tourist Gaze: Leisure and…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…Hedonic Consumption: Emerging Concepts, Methods and Propositions (1982)Hedonic Consumption: Emerging…Dramas, Fields, and Metaphors: Symbolic Action in Human Society (1975)Dramas, Fields, and Metaphors…Enhance domestic tourists’ revisit intention in spiritual destinations originating in patriotism and religious orientation (2025)Enhance domestic tourists’ re…Firm Resources and Sustained Competitive Advantage (1991)The fifth discipline, the art and practice of the learning organization (1991)Firm resources and sustained competitive advantage (2004)Review: The Resource-Based View and Information Systems Research: Review, Extension, and Suggestions For Future Research1 (2004)A Framework for Conceptual Contributions in Marketing (2011)Do social media marketing activities enhance customer equity? 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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1982Hedonic Consumption: Emerging Concepts, Methods and Propositions5,610 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 1990The Tourist Gaze: Leisure and Travel in Contemporary Societies3,497 cited
  • 1999Strategic alignment: Leveraging information technology for transforming organizations3,496 cited
  • 1998Market-Based Assets and Shareholder Value: A Framework for Analysis2,363 cited
  • 1992Marketing Services: Competing Through Quality2,178 cited
  • 1995An Integrated Model of Buyer-Seller Relationships2,083 cited
  • 1975Dramas, Fields, and Metaphors: Symbolic Action in Human Society2,050 cited
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  • 1996The service experience in tourism1,252 cited
  • 1995Building Service Relationships: It's all about Promises1,037 cited
  • 1995The evolution of relationship marketing1,033 cited
  • 1996Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction796 cited
  • 2003eTourism: Information technology for strategic tourism management

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795 cited
  • 2002Customer Relationship Management: Emerging Practice, Process, and Discipline682 cited
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    • 2025Enhance domestic tourists’ revisit intention in spiritual destinations originating in patriotism and religious orientation6 cited