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Customer service-focused HRM systems and firm performance: evidence from the service industry in Taiwan
16 references·3 citing·41 second hop
Customer service-focused HRM systems and firm performance: evidence from the service industry in Taiwan (2016)Customer service-focused HRM systems and …CONSEQUENCES OF INDIVIDUALS' FIT AT WORK: A META‐ANALYSIS OF PERSON–JOB, PERSON–ORGANIZATION, PERSON–GROUP, AND PERSON–SUPERVISOR FIT (2005)CONSEQUENCES OF INDIVIDUALS' …Firm resources and sustained competitive advantage (2004)Firm resources and sustained …Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Within-group agreement, non-independence, and reliability: Implications for data aggregation and analysis. (2000)Within-group agreement, non-i…Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Fit indices in covariance str…THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON PERCEPTIONS OF ORGANIZATIONAL PERFORMANCE. (1996)THE IMPACT OF HUMAN RESOURCE …MODES OF THEORIZING IN STRATEGIC HUMAN RESOURCE MANAGEMENT: TESTS OF UNIVERSALISTIC, CONTINGENCY, AND CONFIGURATIONS. PERFORMANCE PREDICTIONS. (1996)MODES OF THEORIZING IN STRATE…THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)THE IMPACT OF HUMAN RESOURCE …EFFECTS OF HUMAN RESOURCE SYSTEMS ON MANUFACTURING PERFORMANCE AND TURNOVER. (1994)EFFECTS OF HUMAN RESOURCE SYS…Firm Resources and Sustained Competitive Advantage (1991)Firm Resources and Sustained …Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …THE PEOPLE MAKE THE PLACE (1987)THE PEOPLE MAKE THE PLACEEstimating within-group interrater reliability with and without response bias. (1984)Estimating within-group inter…Human Capital (1983)Human CapitalEvaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Translation and content analysis of oral and written materials (1980)Translation and content analy…High-performance work systems in public service units: examining the social capital and ambidexterity as mediating process (2022)High-performance work systems…Understanding the impact of human resource practices on employee competencies: evidence from Indian food processing industry (2020)Understanding the impact of h…Promoting logistics performance in Vietnam-based manufacturing firms (2018)Promoting logistics performan…Statistical Theories of Mental Test Scores (1969)Intraclass correlations: Uses in assessing rater reliability. (1979)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1994)What Makes Teams Work: Group Effectiveness Research from the Shop Floor to the Executive Suite (1997)Answers to 20 Questions About Interrater Reliability and Interrater Agreement (2007)Is the CVI an acceptable indicator of content validity? Appraisal and recommendations (2007)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)A resource‐based view of the firm (1984)The cornerstones of competitive advantage: A resource‐based view (1993)The Theory of the Growth of the Firm (1995)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Dynamic capabilities: what are they? (2000)The Theory of Economic Development (2003)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A Theory of Cognitive Dissonance (1957)Strategic talent management: A review and research agenda (2009)The value of value congruence. (2009)Job Engagement: Antecedents and Effects on Job Performance (2010)Specification Tests in Econometrics (1978)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)Asset Stock Accumulation and Sustainability of Competitive Advantage (1989)On the mechanics of economic development (1988)Social Capital in the Creation of Human Capital (2000)School readiness and later achievement. (2007)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)
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References

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  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
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  • 2005CONSEQUENCES OF INDIVIDUALS' FIT AT WORK: A META‐ANALYSIS OF PERSON–JOB, PERSON–ORGANIZATION, PERSON–GROUP, AND PERSON–SUPERVISOR FIT5,343 cited
  • 1984Estimating within-group interrater reliability with and without response bias.4,773 cited
  • 1987THE PEOPLE MAKE THE PLACE4,610 cited
  • 1996MODES OF THEORIZING IN STRATEGIC HUMAN RESOURCE MANAGEMENT: TESTS OF UNIVERSALISTIC, CONTINGENCY, AND CONFIGURATIONS. PERFORMANCE PREDICTIONS.3,705 cited
  • 2000Within-group agreement, non-independence, and reliability: Implications for data aggregation and analysis.3,573 cited
  • 1980

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Translation and content analysis of oral and written materials
3,570 cited
  • 1994EFFECTS OF HUMAN RESOURCE SYSTEMS ON MANUFACTURING PERFORMANCE AND TURNOVER.3,211 cited
  • 1996THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON PERCEPTIONS OF ORGANIZATIONAL PERFORMANCE.3,152 cited
  • Cited by

    • 2020Understanding the impact of human resource practices on employee competencies: evidence from Indian food processing industry25 cited
    • 2022High-performance work systems in public service units: examining the social capital and ambidexterity as mediating process21 cited
    • 2018Promoting logistics performance in Vietnam-based manufacturing firms15 cited