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Predicting waiting time in customer queuing systems
6 references·0 citing·28 second hop
Predicting waiting time in customer queuing systems (2016)Predicting waiting time in customer queui…Waiting Patiently: An Empirical Study of Queue Abandonment in an Emergency Department (2015)Waiting Patiently: An Empiric…Case Study for Restaurant Queuing Model (2012)Case Study for Restaurant Que…A Study of Waiting And Service Costs of A Multi-Server Queuing Model In A Specialist Hospital (2012)A Study of Waiting And Servic…The Psychology of Waiting Lines (2005)The Psychology of Waiting Lin…Modeling and analysis of flexible queueing systems (2004)Modeling and analysis of flex…Effects of waiting on the satisfaction with the service: Beyond objective time measures (1998)Effects of waiting on the sat…A Proof for the Queuing Formula: L = λ W (1961)Proceedings of the 2002 Winter Simulation Conference (2002)Simulation Modeling and Analysis with ARENA (2011)A Case Study of Just-In-Time System in Service Industry (2014)Application of queuing theory to a fast food outfit: a study of blue meadows restaurant (2017)An Approach for Queue Management Systems of Non Critical Services (2021)Econometric Analysis of Cross Section and Panel Data (2001)Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)To Queue or Not to Queue: Equilibrium Behavior in Queueing Systems (2003)Control of Patient Flow in Emergency Departments, or Multiclass Queues with Deadlines and Feedback (2015)Load effect on service times (2018)Worth the wait? How restaurant waiting time influences customer behavior and revenue (2018)An introduction to queueing theory (1993)Principles on the Benefits of Manufacturing Process Flexibility (1995)Call-Center Labor Cross-Training: It’s a Small World After All (2007)On the Power of (Even a Little) Resource Pooling (2012)Capacity Sharing and Cost Allocation among Independent Firms with Congestion (2014)An approach to environmental psychology (1974)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Feeling and thinking: Preferences need no inferences. (1980)Consumer Perception and Evaluation of Waiting Time: A Field Experiment (2002)A perceptual mapping of online travel agencies and preference attributes (2006)Waiting time influence on the satisfaction‐loyalty relationship in services (2007)Performance Modeling of Proposed GUISET Middleware for Mobile Healthcare Services in E-Marketplaces (2014)Survey dataset on analysis of queues in some selected banks in Ogun State, Nigeria (2018)A short review on queuing theory as a deterministic tool in sustainable telecommunication system (2021)Bodies of Knowledge for Research in Behavioral Operations (2009)Customer satisfaction and its measurement in hospitality enterprises: a revisit and update (2016)
this work references cited by second hop

References

  • 2005The Psychology of Waiting Lines362 cited
  • 1998Effects of waiting on the satisfaction with the service: Beyond objective time measures344 cited
  • 2015Waiting Patiently: An Empirical Study of Queue Abandonment in an Emergency Department189 cited
  • 2004Modeling and analysis of flexible queueing systems117 cited
  • 2012A Study of Waiting And Service Costs of A Multi-Server Queuing Model In A Specialist Hospital40 cited
  • 2012Case Study for Restaurant Queuing Model32 cited

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