Becoming a learning organization, better educated and more career-minded employees and the adoption of technologies such as social media are current trends in the training and development world, especially in the hospitality industry. It is important to understand how the roles of training professionals are changing and how this change affects the recruitment process from the perspective of human resources professionals. In-depth interviews and survey were adopted in this study to explore the perspectives of industry practitioners. Seven roles of training professionals are identified and the retention of training professionals in the hotel industry is advocated.
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