Organizational Citizenship Behavior (OCB): A Comprehensive Literature Review

Abstract

Organizational citizenship behavior (OCB) is a phrase that encompasses anything buoyant and productive that employees do, of their own preference, which ropes co-workers and benefits the company. Typically, employees who regularly connect with OCB may not always be the top performers, but they are the ones who are known to ‘go the second mile ’or ‘go more than and beyond ’the minimum efforts required to do a merely acceptable job. The main objective of this paper is to acclimatize to an existing methodological structure for conducting a comprehensive literature review on empirical phenomenon of Organizational citizenship behavior. For this purpose abstracts of various peer-reviewed journal publications have been analyzed on research topic and methodologies used.

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