The New Regulatory Framework for Consumer Dispute Resolution

Abstract

Abstract This book examines the impact of the new EU law in the field of consumer redress. Part I of the volume examines the new European legal framework and the main methods of consumer redress, including mediation, arbitration, and ombudsman schemes. Part II analyses the implementation of the ADR Directive in nine Member States with very different legal cultures for consumer redress, namely, Belgium, Ireland, Italy, Germany, France, Portugal, Spain, the Netherlands, and the UK, as well as the distinct approach taken in the US. Part III evaluates new trends in consumer ADR (CDR) by identifying best practices and looking at future trends in the field. In particular, it offers a vision of the future of CDR which is more than a mere dispute resolution tool: it proposes a model of a dispute system design for CDR; it examines the challenges of cross-border disputes; it proposes a strategy to promote mediation; and it identifies good practices for CDR and collective redress. The book concludes by calling for the mandatory participation of traders in CDR.

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