Articlegold2014

Use of Social Media by U.S. Public Sector Emergency Managers: Barriers and Wish Lists

Starr Roxanne Hiltz · Jane Kushma · Linda Plotnick

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Public Relations and Crisis Communication Disaster Management and Resilience Safety and Risk Management

Abstract

Semi-structured interviews were conducted with U.S. public sector emergency managers to probe barriers to use of social media and reactions to possible software enhancements to support such use. The three most frequently described barriers were lack of personnel time to work on use of social media, lack of policies and guidelines for its use, and concern about the trustworthiness of pulled data. The most popular of the possible technological enhancements described for Twitter are filtering by category of user/contributor, and display of posts on a GIS system with a map-based display.

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References

1996Qualitative Interviewing: The Art of Hearing Data 2005Qualitative Interviewing (2nd ed.): The Art of Hearing Data 2011The impact of polices on government social media usage: Issues, challenges, and recommendations 2012Social media use by government: From the routine to the critical 2013A Three‐Stage Adoption Process for Social Media Use in Government 2013Extracting Information Nuggets from Disaster- Related Messages in Social Media 2012Emergency situation awareness from twitter for crisis management 2011Seeking the trustworthy tweet: Can microblogged data fit the information needs of disaster response and humanitarian relief organizations

Cited by

2017Combining machine-learning topic models and spatiotemporal analysis of social media data for disaster footprint and damage assessment 2020Communication-related vulnerability to disasters: A heuristic framework 2019Mitigating information overload in social media during conflicts and crises: design and evaluation of a cross-platform alerting system 2018From Situational Awareness to Actionability 2016Barriers to Use of Social Media by Emergency Managers

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