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Analysis of user satisfaction to promote public transportation: A pattern-recognition approach focusing on out-of-vehicle time
16 references·3 citing·29 second hop
Analysis of user satisfaction to promote public transportation: A pattern-recognition approach focusing on out-of-vehicle time (2017)Analysis of user satisfaction to promote …Public Transit Planning and Operation: Modeling, Practice and Behavior (2015)Public Transit Planning and O…Drivers of customer satisfaction with public transport services (2015)Drivers of customer satisfact…Heterogeneity in Perceptions of Service Quality among Groups of Railway Passengers (2014)Heterogeneity in Perceptions …Perceived service quality in bus transit service: A structural equation approach (2013)Perceived service quality in …Measuring the satisfaction of multimodal travelers for local transit services in different urban contexts (2011)Measuring the satisfaction of…Modelling user perception of bus transit quality (2010)Modelling user perception of …A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)A methodology for evaluating …Public transit user satisfaction: Variability and policy implications (2008)Public transit user satisfact…Service Quality Attributes Affecting Customer Satisfaction for Bus Transit (2007)Service Quality Attributes Af…Measuring the quality of service for passengers on the hellenic railways (2007)Measuring the quality of serv…Urban Transit: Operations, Planning and Economics (2006)Urban Transit: Operations, Pl…Urban Transit : Operations, Planning and Economics (2005)Urban Transit : Operations, P…Public transport values of time (2004)Public transport values of ti…Transit capacity and quality of service manual (2003)Transit capacity and quality …How derived is the demand for travel? Some conceptual and measurement considerations (2001)How derived is the demand for…Sustainable transport (1997)Sustainable transportCitizens’ expectations about public services: a systematic literature review (2025)Citizens’ expectations about …An Empirical Study of Passengers’ Perceived Satisfaction with Monorail Service Quality: Case of Kuala Lumpur, Malaysia (2022)An Empirical Study of Passeng…Price, service quality and trust on online transportation towards customer satisfaction (2018)Price, service quality and tr…Service quality––developing a service quality index in the provision of commercial bus contracts (2003)Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit (2016)Evaluating passenger satisfaction index based on PLS-SEM model: Evidence from Chinese public transport service (2018)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Understanding attitudes towards public transport and private car: A qualitative study (2007)Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)Passenger satisfaction evaluation model for Urban rail transit: A structural equation modeling based on partial least squares (2015)The Application of Electronic Computers to Factor Analysis (1960)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)A technique for measurement of attitudes (1932)Discrete Choice Analysis (1985)Statistical and Econometric Methods for Transportation Data Analysis (2003)What influences satisfaction and loyalty in public transport? A review of the literature (2017)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Public Transport Accessibility: A Literature Review (2018)How the built environment affects physical activity (2002)Environmental correlates of walking and cycling: Findings from the transportation, urban design, and planning literatures (2003)The sustainable mobility paradigm (2007)Examining the Factors that Impact Public Transport Commuting Satisfaction (2009)Transit Route Network Design Problem: Review (2009)Analysis of a new public-transport-service concept: Customized bus in China (2015)The demand for public transport: a practical guide (2004)Valuation of travel time (2012)Value of travel time reliability: A review of current evidence (2012)Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement (2010)Crowding in public transport systems: Effects on users, operation and implications for the estimation of demand (2013)User satisfaction with paratransit in competition with motorization in indonesia: anticipation of future implications (2007)Characterizing metro networks: state, form, and structure (2009)
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References

  • 2001How derived is the demand for travel? Some conceptual and measurement considerations927 cited
  • 2003Transit capacity and quality of service manual707 cited
  • 2004Public transport values of time626 cited
  • 2007Service Quality Attributes Affecting Customer Satisfaction for Bus Transit608 cited
  • 2005Urban Transit : Operations, Planning and Economics546 cited
  • 2008Public transit user satisfaction: Variability and policy implications528 cited
  • 2006Urban Transit: Operations, Planning and Economics524 cited
  • 2013Perceived service quality in bus transit service: A structural equation approach479 cited
  • 2010A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view429 cited
  • 2010Modelling user perception of bus transit quality340 cited
  • 2015Drivers of customer satisfaction with public transport services274 cited
  • 2007Measuring the quality of service for passengers on the hellenic railways265 cited
  • 1997Sustainable transport243 cited
  • 2015Public Transit Planning and Operation: Modeling, Practice and Behavior176 cited
  • 2014Heterogeneity in Perceptions of Service Quality among Groups of Railway Passengers

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136 cited
  • 2011Measuring the satisfaction of multimodal travelers for local transit services in different urban contexts117 cited
  • Cited by

    • 2018Price, service quality and trust on online transportation towards customer satisfaction65 cited
    • 2022An Empirical Study of Passengers’ Perceived Satisfaction with Monorail Service Quality: Case of Kuala Lumpur, Malaysia18 cited
    • 2025Citizens’ expectations about public services: a systematic literature review9 cited