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Indian Banking Industry: Challenges and Opportunities
12 references·0 citing·55 second hop
Indian Banking Industry: Challenges and Opportunities (2012)Indian Banking Industry: Challenges and O…Are bank stocks sensitive to risk management? (2009)Are bank stocks sensitive to …Deregulation and productivity growth: a study of the Indian commercial banking industry (2008)Deregulation and productivity…Banks' risk management: a comparison study of UAE national and foreign banks (2007)Banks' risk management: a com…Human Resource Management and Organizational Performance: Evidence from Retail Banking (2004)Human Resource Management and…Customer satisfaction and retention: the experiences of individual employees (2004)Customer satisfaction and ret…THE IMPACT OF HUMAN RESOURCE MANAGEMENT AND WORK CLIMATE ON ORGANIZATIONAL PERFORMANCE (2003)THE IMPACT OF HUMAN RESOURCE …The relationship between employees' perceptions of organizational climate and customer retention rates in a major UK retail bank (2002)The relationship between empl…How to keep your best employees: Developing an effective retention policy (2001)How to keep your best employe…Modelling the impact of customer‐employee relationships on customer retention rates in a major UK retail bank (1997)Modelling the impact of custo…Determinants of customer satisfaction in retail banking (1996)Determinants of customer sati…The relationship between risk and capital in commercial banks (1992)The relationship between risk…Paths to the job satisfaction of bank employees (1989)Paths to the job satisfaction…Sensemaking in Organizations (1996)Organizational Learning: A Theory of Action Perspective (1997)Case Study Research (2004)Using a revised importance–performance analysis approach: The case of Taiwanese hot springs tourism (2006)Measuring Customer Satisfaction with Service Quality Using American Customer Satisfaction Model (ACSI Model) (2011)What factors determine e-satisfaction and consumer spending in e-commerce retailing? 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References

  • 1996Determinants of customer satisfaction in retail banking861 cited
  • 1992The relationship between risk and capital in commercial banks776 cited
  • 2004Customer satisfaction and retention: the experiences of individual employees494 cited
  • 2001How to keep your best employees: Developing an effective retention policy491 cited
  • 2003THE IMPACT OF HUMAN RESOURCE MANAGEMENT AND WORK CLIMATE ON ORGANIZATIONAL PERFORMANCE396 cited
  • 2004Human Resource Management and Organizational Performance: Evidence from Retail Banking322 cited
  • 2007Banks' risk management: a comparison study of UAE national and foreign banks265 cited
  • 1989Paths to the job satisfaction of bank employees98 cited
  • 2009Are bank stocks sensitive to risk management?73 cited
  • 1997Modelling the impact of customer‐employee relationships on customer retention rates in a major UK retail bank60 cited
  • 2008Deregulation and productivity growth: a study of the Indian commercial banking industry57 cited
  • 2002The relationship between employees' perceptions of organizational climate and customer retention rates in a major UK retail bank56 cited

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