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The role of delight in driving repurchase intentions
16 references·4 citing·42 second hop
The role of delight in driving repurchase intentions (2017)The role of delight in driving repurchase…Delight by Design: The Role of Hedonic Versus Utilitarian Benefits (2008)Delight by Design: The Role o…Customer repurchase intention (2003)Customer repurchase intentionCommon method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…Switching barriers and repurchase intentions in services (2000)Switching barriers and repurc…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Customer benefits and company consequences of customer-salesperson relationships in retailing (1999)Customer benefits and company…A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction (1998)A Dynamic Model of the Durati…The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development (1997)The impact of customer satisf…Customer delight: Foundations, findings, and managerial insight (1997)Customer delight: Foundations…Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Return on Quality (ROQ): Maki…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Customer satisfaction, customer retention, and market share (1993)Customer satisfaction, custom…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…The Handbook of Social Psychology (1969)The Handbook of Social Psycho…You can’t touch this: Driving purchase justification for hedonic online purchases (2022)You can’t touch this: Driving…Tackling the ‘death’ of brick-and-mortar clothing retailers through store atmospherics and customer experience (2021)Tackling the ‘death’ of brick…The role of customer entertainment in B2B sales strategy: Comparative insights from professional buyers and salespeople (2020)The role of customer entertai…After-service gifts: evaluating how presence, context and value impact customer satisfaction and customer delight (2020)After-service gifts: evaluati…Significance tests and goodness of fit in the analysis of covariance structures. (1980)Development and validation of brief measures of positive and negative affect: The PANAS scales. 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this work references cited by second hop

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1969The Handbook of Social Psychology12,518 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited
  • 1993Customer satisfaction, customer retention, and market share2,151 cited
  • 1998A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction1,948 cited
  • 1997Customer delight: Foundations, findings, and managerial insight1,649 cited
  • 1995Return on Quality (ROQ): Making Service Quality Financially Accountable1,638 cited
  • 2003Customer repurchase intention1,602 cited
  • 2000Switching barriers and repurchase intentions in services1,570 cited
  • 1997The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development1,340 cited

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  • 2008Delight by Design: The Role of Hedonic Versus Utilitarian Benefits1,226 cited
  • 1999Customer benefits and company consequences of customer-salesperson relationships in retailing1,019 cited
  • Cited by

    • 2020The role of customer entertainment in B2B sales strategy: Comparative insights from professional buyers and salespeople28 cited
    • 2020After-service gifts: evaluating how presence, context and value impact customer satisfaction and customer delight25 cited
    • 2022You can’t touch this: Driving purchase justification for hedonic online purchases11 cited
    • 2021Tackling the ‘death’ of brick-and-mortar clothing retailers through store atmospherics and customer experience11 cited