Development of application-based mobile-service trust and online trust transfer: an elaboration likelihood model perspective

Jacques Nel · Christo Boshoff

38 citations0/0 files storedBehaviour and Information Technology

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Technology Adoption and User Behaviour Privacy, Security, and Data Protection Health, Technology, Consumer Behavior

Abstract

Many firms are developing application-based mobile services (ABMS) as a complementary channel to their online service. Although perceptions of the ABMS determine trust in the ABMS, trust transfer from the online channel plays a role in the formation of ABMS trust. Applying the elaboration likelihood model (ELM) to the study, two objectives were pursued: (1) to investigate the role different influence processes play in the formation of ABMS trust and (2) to assess whether the effects of these influences vary across users, and if so, how. Data collected from 344 users of the online services of a price-comparison service also offering an ABMS were analysed. Based on the ELM, central and peripheral routes of information processing were identified in the formation of ABMS trust. The central routes of information processing that play a role are the influence of online-service trust and ABMS perceived usefulness on ABMS trust, while the influence of ABMS perceived ease-of-use on ABMS trust emerged as a peripheral cue. Furthermore, online-service trust is also a peripheral cue for ABMS perceived ease-of-use. Other theoretical contributions offered by this study are findings that show that ABMS self-efficacy and online-service use influence information processing, but use different ELM routes.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 38 citations exist upstream.

References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 2015A primer on partial least squares structural equation modeling (PLS-SEM)2014A primer on partial least squares structural equation modeling (PLS-SEM)1998Not So Different After All: A Cross-Discipline View Of Trust 1986The Elaboration Likelihood Model of Persuasion 2000Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model 1995Computer Self-Efficacy: Development of a Measure and Initial Test

Cited by

2021Effect of word of mouth on m-payment service adoption: a developing country case study 2018Dynamic model of online information quality perceptions and impacts: a literature review 2020The Influence of Social Interactions and Subjective Norms on Social Media Postings 2025Revisiting and exploring trust in the digital era: conceptualization and scale development of digital trust in hospitality and tourism

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.