How to Promote Informal Learning in the Workplace? - The Need for Incremental Design Methods

Carine Touré · Christine Michel

8 citations0/0 files storedInternational Conference on Computer Supported Education

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Innovative Education and Learning Practices Knowledge Management and Sharing E-Learning and Knowledge Management

Abstract

Informal Learning in the Workplace (ILW) is ensured by the everyday work activities in which workers are engaged. It accounts for over 75 per cent of learning in the workplace. Enterprise Social Media (ESM) are increasingly used as informal learning environments. According to the results of an implementation we have conducted in real context, we show that ESM are appropriate to promote ILW. Nevertheless, social aspects must be reconsidered to address users' needs regarding content and access, quality information indicators, moderation and control.

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2003User Acceptance of Information Technology: Toward A Unified View1 2009Users of the world, unite! The challenges and opportunities of Social Media 2012Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 2003The DeLone and McLean Model of Information Systems Success: A Ten-Year Update 2001Understanding Information Systems Continuance: An Expectation-Confirmation Model1 1987Educating the Reflective Practitioner: Toward a New Design for Teaching and Learning in the Professions 2011Social media? Get serious! Understanding the functional building blocks of social media 2009Knowledge sharing: A review and directions for future research

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2018Adapting Enterprise Social Media for Informal Learning in the Workplace: Using Incremental and Iterative Design Methods to Favor Sustainable Uses 2020Support to informal learning at work: a survey with the executive secretariat professionals of the Universidade Federal at Pará

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