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Large-Scale Analysis of Email Search and Organizational Strategies

Kanika Narang · Susan Dumais · Nick Craswell · Daniel J. Liebling · Qingyao Ai

16 citations0/0 files storedConference on Human Information Interaction and Retrieval

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Personal Information Management and User Behavior Information Retrieval and Search Behavior Data Visualization and Analytics

Abstract

Email continues to be an important form of communication as well as a way to manage tasks and archive personal information. As the volume of email grows, organizing and finding relevant email remains challenging. In this paper, we present a large-scale log analysis of the activities that people perform on email mes-sages (accessing external information via links or attachments, responding to messages, and organizing messages), their search behavior, and their organizational practices in a popular web email client.

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1996Email overload 2006Email overload at work 2006Revisiting Whittaker & Sidner's "email overload" ten years later 2011Am I wasting my time organizing email?2007Towards task-based personal information management evaluations 2013The contribution of email volume, email management strategies and propensity to worry in predicting email stress among academics 2014Overload is overloaded 2000Keystroke level analysis of email message organization

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