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Benchmarking of rail transport service performance through DEA for Indian railways
16 references·4 citing·30 second hop
Benchmarking of rail transport service performance through DEA for Indian railways (2016)Benchmarking of rail transport service pe…Data Envelopment Analysis (2016)Data Envelopment AnalysisData envelopment analysis: Prior to choosing a model (2013)Data envelopment analysis: Pr…Quality attributes of public transport that attract car users: A research review (2012)Quality attributes of public …A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach (2012)A New Theory for Public Servi…Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement (2010)Behavioral intentions of publ…Public transit user satisfaction: Variability and policy implications (2008)Public transit user satisfact…Understanding attitudes towards public transport and private car: A qualitative study (2007)Understanding attitudes towar…An Introduction to Efficiency and Productivity Analysis (2005)An Introduction to Efficiency…An Introduction to Efficiency and Productivity Analysis (1998)An Introduction to Efficiency…Data envelopment analysis: The evolution of the state of the art (1978?1995) (1996)Data envelopment analysis: Th…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Alternative scales for measur…A Procedure for Ranking Efficient Units in Data Envelopment Analysis (1993)A Procedure for Ranking Effic…Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis (1984)Some Models for Estimating Te…Measuring the efficiency of decision making units (1978)Measuring the efficiency of d…The Measurement of Production Efficiency (1957)The Measurement of Production…Assessing Railway Transportation Performance of European Countries with CRITIC and ROV Techniques (2022)Assessing Railway Transportat…Impact of Food and Beverage Quality on Passenger Satisfaction in Indian Railways (2020)Impact of Food and Beverage Q…Efficiency analyses for the railway sector: An overview of key issues (2020)Efficiency analyses for the r…A six sigma based approach to evaluate the on time performance of Indian railways (2018)A six sigma based approach to…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Consumer Reactions to Electronic Shopping on the World Wide Web (1996)Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource‐based view (2003)The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs (2007)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)On the Evaluation of Structural Equation Models (1988)Quality, satisfaction and behavioral intentions (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)The theory of planned behavior (1991)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)Travel and Subjective Well-Being: A Focus on Findings, Methods and Future Research Needs (2013)The happy commuter: A comparison of commuter satisfaction across modes (2014)The Discovery of Grounded Theory (2017)Data Envelopment Analysis: A Comprehensive Text with Models, Applications, References and DEA-Solver Software (1999)A slacks-based measure of efficiency in data envelopment analysis (2001)Research fronts in data envelopment analysis (2015)Environmental efficiency analysis of China's regional industry: a data envelopment analysis (DEA) based approach (2016)An Efficiency Perspective on Carbon Emissions and Financial Performance (2020)The Measurement of Productive Efficiency (1957)A slacks-based measure of super-efficiency in data envelopment analysis (2002)Estimation and inference in two-stage, semi-parametric models of production processes (2005)Data envelopment analysis (DEA) – Thirty years on (2008)Total-factor energy efficiency of regions in China (2005)Second stage DEA: Comparison of approaches for modelling the DEA score (2006)Using least squares and tobit in second stage DEA efficiency analyses (2008)Environmental efficiency analysis of transportation system in China: A non-radial DEA approach (2013)
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802 cited
  • 2008Public transit user satisfaction: Variability and policy implications528 cited
  • 1957The Measurement of Production Efficiency353 cited
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    • 2020Efficiency analyses for the railway sector: An overview of key issues27 cited
    • 2020Impact of Food and Beverage Quality on Passenger Satisfaction in Indian Railways17 cited
    • 2018A six sigma based approach to evaluate the on time performance of Indian railways6 cited
    • 2022Assessing Railway Transportation Performance of European Countries with CRITIC and ROV Techniques3 cited