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• 2008Antecedents of residents' city brand attitudes288 cited
• 2012Multiple stakeholders and multiple city brand meanings204 cited
• 2009Operationalizing a Theory of Participation in Physically Active Leisure134 cited
• 2011City Image and Perceived Tourism Impact: Evidence from Port Louis, Mauritius122 cited
• 2009CRM literature: conceptual and functional insights by keyword analysis110 cited
• 2012Critical review of the e-loyalty literature: a purchase-centred framework104 cited
• 2019Impact of core-product and service-encounter quality, attitude, image, trust and love on repurchase104 cited
• 2013E-Loyalty is not all about Trust, Price also Matters:Extending expectation-confirmation theory in bookselling websites102 cited
• 2023Customer satisfaction, loyalty behaviors, and firm financial performance: what 40 years of research tells us90 cited
• 2016Customer perception of CSR initiatives: its antecedents and consequences67 cited
• 2014Brand identity fit in co-branding58 cited
• 2012Investigating Customer Resistance to Change in Transaction Relationship with an I nternet Vendor55 cited
• 2017The effects of goods-related and service-related B2B brand images on customer loyalty48 cited
• 2016