How users’ Internet experience affects the adoption of mobile payment: a mediation model

Peiran Su · Le Wang · Jie Yan

112 citations0/0 files storedTechnology Analysis and Strategic Management

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Technology Adoption and User Behaviour Privacy, Security, and Data Protection Health, Technology, Consumer Behavior

Abstract

Mobile payment becomes a convenient way to complete transactions due to the increasing popularity of mobile devices and the maturity of related technologies. Users’ experience of using computers and the Internet in financial activities largely affects their intention to use mobile payment. Combining the Technology Acceptance Model and Innovation Diffusion Theory, we examined the mediating effect of five factors, that is, perceived usefulness, perceived ease of use, compatibility, risk, and privacy concern, in the relationship between Internet experience and the adoption of mobile payment. Data from 922 mobile users supported the partial mediating effects of the five factors.

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References

2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 2003User Acceptance of Information Technology: Toward A Unified View1 1977Self-efficacy: Toward a unifying theory of behavioral change.1977Self-efficacy: Toward a unifying theory of behavioral change.1980Understanding Attitudes and Predicting Social Behavior 1957A Theory of Cognitive Dissonance 2000A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies

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2019Modeling Customers' Intention to Use E-Wallet in a Developing Nation 2021Determining mobile payment adoption: A systematic literature search and bibliometric analysis 2019The impact of mobility, risk, and cost on the users’ intention to adopt mobile payments 2019Drivers of Mobile Payment Acceptance in China: An Empirical Investigation 2018Determinants of Mobile Wallet Intentions to Use: The Mental Cost Perspective

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