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Decoupling thinking in service operations: a case in healthcare delivery system design
16 references·3 citing·33 second hop
Decoupling thinking in service operations: a case in healthcare delivery system design (2017)Decoupling thinking in service operations…Journal of Business Logistics (2018)Journal of Business LogisticsPrinciples of Scientific Management, The (2015)Principles of Scientific Mana…Foundations and Implications of a Proposed Unified Services Theory (2006)Foundations and Implications …The Four Service Marketing Myths (2004)The Four Service Marketing My…Supply Chain Management: Strategy, Planning, and Operation (2003)Supply Chain Management: Stra…Strategic positioning of the order penetration point (2003)Strategic positioning of the …Supply Chain Management: Strategy, Planning and Operations (2000)Supply Chain Management: Stra…Leagility: Integrating the lean and agile manufacturing paradigms in the total supply chain (1999)Leagility: Integrating the le…On theory in operations management (1998)On theory in operations manag…Servitization of business: Adding value by adding services (1988)Servitization of business: Ad…Designing services that deliver (1984)Designing services that deliv…Out of the Crisis (1982)Out of the CrisisWhere does the customer fit in a service operation? (1979)Where does the customer fit i…Note—Effects of Centralization on Expected Costs in a Multi-Location Newsboy Problem (1979)Note—Effects of Centralizatio…The Focused Factory (1974)The Focused FactoryThe Principles of Scientific Management. (1912)The Principles of Scientific …Supply chain antecedents of servitization: A study in ETO machinery companies (2023)Supply chain antecedents of s…Structuring a new product development process portfolio using decoupling thinking (2019)Structuring a new product dev…Multiobjective decisions for provider selection and order allocation considering the position of the CODP in a logistics service supply chain (2019)Multiobjective decisions for …Integrating the Supply Chain (1989)The machine that changed the world (1992)Lean Thinking—Banish Waste and Create Wealth in your Corporation (1997)The impact of supply chain management practices on competitive advantage and organizational performance (2004)Towards a theory of supply chain management: the constructs and measurements (2004)The impact of supply chain integration on performance: A contingency and configuration approach (2009)Mass customization: The new frontier in business competition (1999)Marketing management: analysis. planning. implementation and control (2000)Evolving to a New Dominant Logic for Marketing (2003)Whither Services Marketing? (2004)Contextualization and value-in-context: How context frames exchange (2011)Service-dominant logic 2025 (2016)Managing Disruption Risks in Supply Chains (2005)Supply chain collaboration: Impact on collaborative advantage and firm performance (2010)Reverse logistics and closed-loop supply chain: A comprehensive review to explore the future (2014)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Role congruity theory of prejudice toward female leaders. (2002)Transformational, transactional, and laissez-faire leadership styles: A meta-analysis comparing women and men. (2003)The Work Design Questionnaire (WDQ): Developing and validating a comprehensive measure for assessing job design and the nature of work. (2006)Identification in Organizations: An Examination of Four Fundamental Questions (2008)TOWARD A THEORY OF PARADOX: A DYNAMIC EQUILIBRIUM MODEL OF ORGANIZING. (2011)Business models and supply chains for the circular economy (2018)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Critical Service Encounters: The Employee's Viewpoint (1994)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Exploring the financial consequences of the servitization of manufacturing (2008)The servitization of manufacturing (2009)Industrial Product-Service Systems—IPS 2 (2010)Toward a theory of task motivation and incentives (1968)Algorithms at Work: The New Contested Terrain of Control (2019)Personalization versus Privacy: An Empirical Examination of the Online Consumer’s Dilemma (2005)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)Reporting reliability, convergent and discriminant validity with structural equation modeling: A review and best-practice recommendations (2023)
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References

  • 1982Out of the Crisis7,278 cited
  • 1912The Principles of Scientific Management.5,254 cited
  • 2015Principles of Scientific Management, The5,038 cited
  • 1988Servitization of business: Adding value by adding services2,640 cited
  • 2000Supply Chain Management: Strategy, Planning and Operations2,583 cited
  • 2018Journal of Business Logistics2,522 cited
  • 2003Supply Chain Management: Strategy, Planning, and Operation2,283 cited
  • 1999Leagility: Integrating the lean and agile manufacturing paradigms in the total supply chain1,573 cited
  • 2004The Four Service Marketing Myths1,339 cited
  • 1984Designing services that deliver1,272 cited
  • 1974The Focused Factory1,137 cited
  • 1979Where does the customer fit in a service operation?834 cited
  • 1998On theory in operations management811 cited
  • 2006Foundations and Implications of a Proposed Unified Services Theory731 cited
  • 1979Note—Effects of Centralization on Expected Costs in a Multi-Location Newsboy Problem670 cited
  • 2003Strategic positioning of the order penetration point616 cited

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Cited by

  • 2019Multiobjective decisions for provider selection and order allocation considering the position of the CODP in a logistics service supply chain36 cited
  • 2023Supply chain antecedents of servitization: A study in ETO machinery companies15 cited
  • 2019Structuring a new product development process portfolio using decoupling thinking14 cited