Priorities and targets: supporting target-setting in healthcare

Sabina Nuti · Milena Vainieri · Federico Vola

21 citations0/0 files storedPublic Money & Management

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Accounting and Organizational Management Public Policy and Administration Research Healthcare Quality and Management

Abstract

Management by objectives requires selecting the appropriate number of indicators to measure objectives and then defining high-priority indicators. Failing to address these two issues often results in the so-called ‘performance paradox’. This paper describes an algorithm applied in the healthcare sector in the Italian regions. The resulting performance evaluation system is able to detect priority indicators in the target-setting phase, improving management and saving costs.

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1992The balanced scorecard : measures that drive performance 1991Multitask Principal–Agent Analyses: Incentive Contracts, Asset Ownership, and Job Design 2006WHAT’S MEASURED IS WHAT MATTERS: TARGETS AND GAMING IN THE ENGLISH PUBLIC HEALTH CARE SYSTEM 2009The design and use of performance management systems: An extended framework for analysis 2013New Developments in Goal Setting and Task Performance 1993Quasi-Markets and Social Policy 2000A framework for assessing the performance of health systems.1995On the unintended consequences of publishing performance data in the public sector

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