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The role of special programmes and services for season ticket holders in predicting game consumption
16 references·2 citing·33 second hop
The role of special programmes and services for season ticket holders in predicting game consumption (2004)The role of special programmes and servic…The Relationships among Service Quality, Value, Satisfaction, and Future Intentions of Customers at an Australian Sports and Leisure Centre (2002)The Relationships among Servi…Characterizing Consumer Motivation as Individual Difference Factors: Augmenting the Sport Interest Inventory (SII) to Explain Level of Spectator Support (2002)Characterizing Consumer Motiv…Development of the Sport Interest Inventory (SII): Implications for Measuring Unique Consumer Motives at Team Sporting Events (2001)Development of the Sport Inte…The Predictive Validity of Alternative Approaches to Evaluating Quality of a Festival (1995)The Predictive Validity of Al…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Zero defections: quality comes to services. (1990)Zero defections: quality come…Die-Hard and Fair-Weather Fans: Effects of Identification on BIRGing and CORFing Tendencies (1990)Die-Hard and Fair-Weather Fan…Managing quality: the strategic and competitive edge (1989)Managing quality: the strateg…Factors Affecting Attendance at Professional Sport Events (1989)Factors Affecting Attendance …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…The Application of Electronic Computers to Factor Analysis (1960)The Application of Electronic…Spectator perception of service quality attributes associated with Shanghai Formula One (2016)Spectator perception of servi…Motivation for Consumption of Collegiate Athletics Subscription Web Sites (2012)Motivation for Consumption of…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)Prospect theory: An analysis of decision under risk (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Quality, satisfaction and behavioral intentions (2000)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)\nThe use of partial least squares path modeling in international marketing (2009)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)The Behavioral Consequences of Service Quality (1996)Whence Consumer Loyalty? (1999)Defining Quality (1993)Customer Satisfaction and Stock Prices: High Returns, Low Risk (2005)Relationship between innovativeness, quality, growth, profitability, and market value (2005)The Scree Test For The Number Of Factors (1966)A Second Generation Little Jiffy (1970)Evaluating the use of exploratory factor analysis in psychological research. (1999)
this work references cited by second hop

References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1960The Application of Electronic Computers to Factor Analysis12,390 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
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  • 1990Zero defections: quality comes to services.5,373 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 1989Managing quality: the strategic and competitive edge1,087 cited
  • 1990Die-Hard and Fair-Weather Fans: Effects of Identification on BIRGing and CORFing Tendencies658 cited
  • 1995The Predictive Validity of Alternative Approaches to Evaluating Quality of a Festival486 cited
  • 2002The Relationships among Service Quality, Value, Satisfaction, and Future Intentions of Customers at an Australian Sports and Leisure Centre402 cited
  • 2002Characterizing Consumer Motivation as Individual Difference Factors: Augmenting the Sport Interest Inventory (SII) to Explain Level of Spectator Support

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295 cited
  • 1989Factors Affecting Attendance at Professional Sport Events279 cited
  • 2001Development of the Sport Interest Inventory (SII): Implications for Measuring Unique Consumer Motives at Team Sporting Events202 cited
  • Cited by

    • 2016Spectator perception of service quality attributes associated with Shanghai Formula One26 cited
    • 2012Motivation for Consumption of Collegiate Athletics Subscription Web Sites16 cited