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“The Impact of Customer Satisfaction on Price Sensitivity in Courier Services Sector” · Study

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Article“The Impact of Customer Satisfaction on Price Sensitivity in Courier Services Sector”

Muhammad Usman2017

Article2017

“The Impact of Customer Satisfaction on Price Sensitivity in Courier Services Sector”

5 citations·0/0 files stored·IOSR Journal of Humanities and Social Science

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Consumer Market Behavior and Pricing

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References

2002The impact of brand credibility on consumer price sensitivity 1996Customer satisfaction and price tolerance 2001Consumer price sensitivity and price thresholds14 14Sangman Han is Associate Professor, School of Business Administration Sungkyunkwan University, 53 3-ga, Myongnyun-dong, Chongno-gu, Seoul (phone: 82-2-760-0456, email: smhan@yurim.skku.ac.kr). Sunil Gupta is Meyer Feldberg Professor of Business (phone: 212-854-3467, email: sg37@columbia.edu) and Donald R. Lehmann is George E. Warren Professor (phone: 212-854-3465, email: drl2@columbia.edu), both at the Graduate School of Business, Columbia University, New York, NY 10027. All correspondence should be directed to Sunil Gupta.2004The effects of specific job satisfaction facets on customer perceptions of service quality: an employee-level analysis 2004Segmenting cruise passengers with price sensitivity 1984DOES JOB SATISFACTION LEAD TO CONSIDERATION AND PERSONAL SENSITIVITY.2013Factors influencing internal service quality at international tourist hotels 2013The Influence of Perceived Service Quality, Mooring Factor, and Relationship Quality on Customer Satisfaction and Loyalty

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Details

Year2017

Typearticle

Published2017-04-01

VenueIOSR Journal of Humanities and Social Science

ISSN-L2279-0837

Languageen

Citations5

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.9790/0837-2203071326

openalex_workW2605002463

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