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Enhancing customer loyalty in tourism services: the role of customer-company identification and customer participation
16 references·3 citing·36 second hop
Enhancing customer loyalty in tourism services: the role of customer-company identification and customer participation (2017)Enhancing customer loyalty in tourism ser…Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Factors Influencing the Effec…Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Consumer–Company Identificati…Structural equation modeling with AMOS: basic concepts, applications, and programming (2000)Structural equation modeling …Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Customer satisfaction, customer retention, and market share (1993)Customer satisfaction, custom…Zero defections: quality comes to services. (1990)Zero defections: quality come…LISREL 7 : user's reference guide (1989)LISREL 7 : user's reference g…Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach (1989)Consumer Perceptions of Inter…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Psychology of intergroup relations (1986)Psychology of intergroup rela…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Surprise and Sense Making: What Newcomers Experience in Entering Unfamiliar Organizational Settings (1980)Surprise and Sense Making: Wh…Towards an understanding of inequity. (1963)Towards an understanding of i…Social Behavior: Its Elementary Forms (1963)Social Behavior: Its Elementa…Effect of Employee–Customer Interaction Quality on Customers’ Prohibitive Voice Behaviors: Mediating Roles of Customer Trust and Identification (2021)Effect of Employee–Customer I…A Study of the Effect of Service Recovery on Customer Loyalty Based On Marketing Word Of Mouth in Tourism Industry (2019)A Study of the Effect of Serv…What drives supportive intentions towards a dark tourism site? (2018)What drives supportive intent…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). 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(1973)FOUNDATION FOR A GENERAL STRAIN THEORY OF CRIME AND DELINQUENCY* (1992)What's the difference? diversity constructs as separation, variety, or disparity in organizations (2007)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)PLS-SEM: Indeed a Silver Bullet (2011)lavaan : An R Package for Structural Equation Modeling (2012)A National Customer Satisfaction Barometer: The Swedish Experience (1992)In Search of Golden Rules: Comment on Hypothesis-Testing Approaches to Setting Cutoff Values for Fit Indexes and Dangers in Overgeneralizing Hu and Bentler's (1999) Findings (2004)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Using PLS path modeling in new technology research: updated guidelines (2016)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)Social Identity Theory and the Organization (1989)Implicit social cognition: Attitudes, self-esteem, and stereotypes. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 2000Structural equation modeling with AMOS: basic concepts, applications, and programming17,968 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1986Psychology of intergroup relations10,626 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1989LISREL 7 : user's reference guide6,783 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1963Towards an understanding of inequity.5,146 cited
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  • 1980Surprise and Sense Making: What Newcomers Experience in Entering Unfamiliar Organizational Settings2,659 cited
  • 2006Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis2,596 cited
  • 1993Customer satisfaction, customer retention, and market share

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2,151 cited
  • 1989Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach2,084 cited
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    • 2018What drives supportive intentions towards a dark tourism site?56 cited
    • 2021Effect of Employee–Customer Interaction Quality on Customers’ Prohibitive Voice Behaviors: Mediating Roles of Customer Trust and Identification19 cited
    • 2019A Study of the Effect of Service Recovery on Customer Loyalty Based On Marketing Word Of Mouth in Tourism Industry15 cited