Attitudinal and Behavioral Outcomes of P-O Fit and Work Engagement in Hotel Staff

Abstract

This study was conducted to explore the relationship between personal and organizational values (P-O fit), work engagement, and different attitudinal and behavioral outcomes in hotel employees. More precisely, it attempts to clarify the role of work engagement as a mediator between the congruence of personal and organizational values and organizational commitment, intention to stay, and employee advocacy. Path analysis was used on the data collected from a large sample of participants recruited from different hotel organizations in Croatia to test the proposed model. The results have indicated that P-O fit has positive, direct, and indirect effects on employees’ organizational commitment, intention to stay, and readiness of employees to recommend their organization to customers, friends, and family. Work engagement directly depends on the level of P- O fit and significantly contributes to all the above-mentioned outcomes as well. This paper discusses the implications of the results concerning the importance of value congruence for the job and organizational attitudes and behaviors and provides suggestions for managing human resources through the processes and systems designed for retaining and motivating employees in tourism and hospitality industry.

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