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PENGARUH KUALITAS PELAYANAN JASA TERHADAP KEPUASAN PELANGGAN (STUDI ORENZTAXI DI SURABAYA)
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PENGARUH KUALITAS PELAYANAN JASA TERHADAP KEPUASAN PELANGGAN (STUDI ORENZTAXI DI SURABAYA) (2018)PENGARUH KUALITAS PELAYANAN JASA TERHADAP…PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS NASABAH BANK (2015)PENGARUH KUALITAS PELAYANAN T…PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN RESTORAN BARUNA SANUR (2015)PENGARUH KUALITAS LAYANAN TER…Examining the effect of different components of customer value on attitudinal loyalty and behavioral intentions (2014)Examining the effect of diffe…Pengaruh Dimensi Kualitas Pelayanan Jasa terhadap Kepuasan Pelanggan D&I Skin Centre Denpasar (2013)Pengaruh Dimensi Kualitas Pel…Analisa Pengaruh Kualitas Layanan Terhadap Kepuasan Konsumen Pada Layanan Drive Thru McDonald's Basuki Rahmat Di Surabaya (2013)Analisa Pengaruh Kualitas Lay…Service quality, customer satisfaction, and behavioral intentions in fast‐food restaurants (2009)Service quality, customer sat…An empirical study of employee loyalty, service quality and firm performance in the service industry (2009)An empirical study of employe…Service quality and satisfaction: an international comparison of professional services perceptions (2007)Gender differences in Hong Kong adolescent consumers' green purchasing behavior (2009)Service quality effect on satisfaction and word of mouth in the health care industry (2009)Pengaruh Dimensi Kualitas Layanan Terhadap Kepuasan Pelanggan Indihome Triple Play (2018)Pengaruh Harga dan Kualitas Pelayanan terhadap Kepuasan Pelanggan Panderman Coffeee Shop di Masa Pandemi Covid-19 (2021)PENGARUH PROMOSI DAN KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN PADA RESTORAN MASAKAN JEPANG EN DINING (2021)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Consumer perceived value: The development of a multiple item scale (2001)Understanding the antecedents of customer loyalty in the Chinese mobile service industry: a push-pull-mooring framework (2014)Understanding electronic and face-to-face word-of-mouth influencers: an emerging market perspective (2020)The relevance of participation Behavior, organizational Commitment, and attitudinal loyalty to the management of professional associations (2022)Intraclass correlations: Uses in assessing rater reliability. (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Customer loyalty: a review and future directions with a special focus on the hospitality industry (2015)Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews (2015)Green entrepreneurial orientation for enhancing firm performance: A dynamic capability perspective (2018)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Satisfaction and revisit intentions at fast food restaurants (2020)Service Quality, Perceived Value and Customer Satisfaction on Behavioral Intention in Restaurants: An Integrated Structural Model (2020)What Drives Customer Satisfaction, Loyalty, and Happiness in Fast-Food Restaurants in China? Perceived Price, Service Quality, Food Quality, Physical Environment Quality, and the Moderating Role of Gender (2020)Service Quality Delivery and Its Impact on Customer Satisfaction in the Banking Sector in Malaysia (2010)Pengaruh Kualitas Layanan terhadap Kepuasan Pelanggan dalam Membentuk Loyalitas Pelanggan (2011)Analisis Pengaruh Keberagaman Produk, Persepsi Harga, Promosi Penjualan Terhadap Kepuasan Konsumen Hypermartket Pakuwon Supermall Di Surabaya (2018)PENGARUH KUALITAS PRODUK DAN KUALITAS LAYANAN TERHADAP KEPUASAN KONSUMEN DAN MINAT BELI ULANG DI WIZZ DRIVE THRU GELATO SURABAYA (2024)LITERASI KEUANGAN, FAKTOR DEMOGRAFI DAN AKSES PERMODALAN PENGARUHNYA TERHADAP KEPUTUSAN PENGAMBILAN KREDIT USAHA SEKTOR INFORMAL (2019)PENGARUH KUALITAS PELAYANAN, HARGA DAN FASILITAS YANG DIBERIKAN KENARI WATERPARK BONTANG TERHADAP TINGKAT KEPUASAN PELANGGAN (2019)Kontribusi Informasi, Fasilitas, dan Loyalitas User Dalam Menggunakan Aplikasi Fintech di Masa Pandemi Covid-19 (2021)
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References

  • 2009An empirical study of employee loyalty, service quality and firm performance in the service industry515 cited
  • 2009Service quality, customer satisfaction, and behavioral intentions in fast‐food restaurants224 cited
  • 2014Examining the effect of different components of customer value on attitudinal loyalty and behavioral intentions51 cited
  • 2015PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS NASABAH BANK49 cited
  • 2015PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN RESTORAN BARUNA SANUR41 cited
  • 2013Pengaruh Dimensi Kualitas Pelayanan Jasa terhadap Kepuasan Pelanggan D&I Skin Centre Denpasar25 cited
  • 2013Analisa Pengaruh Kualitas Layanan Terhadap Kepuasan Konsumen Pada Layanan Drive Thru McDonald's Basuki Rahmat Di Surabaya22 cited

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