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E-SERVICE QUALITY TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN DALAM PENGGUNAAN INTERNET BANKING
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E-SERVICE QUALITY TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN DALAM PENGGUNAAN INTERNET BANKING (2017)E-SERVICE QUALITY TERHADAP KEPUASAN DAN L…Effect of E-Service Quality on E-Repurchase Intention in Indonesia Online Shopping: E-Satisfaction and E-Trust as Mediation Variables (2023)Effect of E-Service Quality o…Analisis Usability Terhadap Kepuasan dan Loyalitas Website (2021)Analisis Usability Terhadap K…ANALISIS KEPUASAN KONSUMEN MELALUI E-SERVICE QUALITY TERHADAP KEPUTUSAN PEMBELIAN DARING DI APLIKASI BUKALAPAN.COM (Studi Pada Mahasiswa Universitas Batanghari Jambi) (2020)ANALISIS KEPUASAN KONSUMEN ME…Pengaruh Kualitas Pelayanan, Kepuasan Pelanggan, dan Kepercayaan Merek Terhadap Loyalitas Pelanggan Pada Pengguna Aplikasi Mobile Shopee (2019)Pengaruh Kualitas Pelayanan, …PENGARUH E-SERVICE QUALITY TERHADAP E-SATISFACTION PADA PELANGGAN SITUS TOKO ONLINE BRODO (2019)PENGARUH E-SERVICE QUALITY TE…DETERMINAN KEPUASAN BELANJA KONSUMEN SAYUR ONLINE (2019)DETERMINAN KEPUASAN BELANJA K…Behavioral Intention Analysis on Internet Banking Usage at Bank XYZ Bogor (2018)Behavioral Intention Analysis…PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS NASABAH PT BPR HOKI DI KABUPATEN TABANAN (2014)PENGARUH KUALITAS PELAYANAN T…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Manajemen pemasaran dan pemasaran jasa (2009)Determinant Factors of Customers Switching Behavior to Customer Satisfaction and Loyalty in Online Transportation Users in Bandung (2020)Pengaruh kualitas layanan terhadap kepuasan pelanggan dan loyalitas pelanggan (2020)influence of relationship marketing on customer loyalty (2021)Factors Influencing the Adoption of Internet Banking (2000)An Empirical Investigation of the Level of Users’ Acceptance of E-Banking in Nigeria (2010)Perilaku Konsumen (Teori Dan Penerapannya Dalam Pemasaran) (2011)Research methods for business: A skill building approach (1993)E-S-QUAL (2004)Electronic Commerce: A Managerial and Social Networks Perspective (2015)Pengaruh E-Service Quality terhadap E-Customer Loyalty melalui E-Customer Satisfaction sebagai Variabel Intervening Pada Aplikasi Tiket.com (2022)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Whence Consumer Loyalty? (1999)ANALISIS PENGARUH PERSEPSI RESIKO, PROMOSI, DAN KEPERCAYAAN MEREK TERHADAP NIAT BELI PASCA COVID-19 (2021)E‐service quality: a model of virtual service quality dimensions (2003)Satisfaction: A Behavioral Perspective on the Consumer (2010)Satisfaction: a behavioral perspective on the consumer (2010)Peran Mediasi Brand Satisfication terhadap Faktor-Faktor yang Dapat Memprediksi Purchase Decision (2023)Sistem informasi manajemen (2007)Ilmu , Teori , dan Filsafat Komunikasi (2008)METODOLOGI PENELITIAN (2018)A primer on partial least squares structural equation modeling (PLS-SEM) (2014)A primer on partial least squares structural equation modeling (PLS-SEM) (2015)E-Service as a Sustainable Future: A Case of E-Albania (2023)Ascertaining the impact of e-service quality on e-loyalty for the e-commerce platform of liner shipping companies (2024)
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  • 2019Pengaruh Kualitas Pelayanan, Kepuasan Pelanggan, dan Kepercayaan Merek Terhadap Loyalitas Pelanggan Pada Pengguna Aplikasi Mobile Shopee26 cited
  • 2014PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS NASABAH PT BPR HOKI DI KABUPATEN TABANAN25 cited
  • 2023Effect of E-Service Quality on E-Repurchase Intention in Indonesia Online Shopping: E-Satisfaction and E-Trust as Mediation Variables25 cited
  • 2019PENGARUH E-SERVICE QUALITY TERHADAP E-SATISFACTION PADA PELANGGAN SITUS TOKO ONLINE BRODO18 cited
  • 2019DETERMINAN KEPUASAN BELANJA KONSUMEN SAYUR ONLINE8 cited
  • 2020ANALISIS KEPUASAN KONSUMEN MELALUI E-SERVICE QUALITY TERHADAP KEPUTUSAN PEMBELIAN DARING DI APLIKASI BUKALAPAN.COM (Studi Pada Mahasiswa Universitas Batanghari Jambi)7 cited
  • 2018Behavioral Intention Analysis on Internet Banking Usage at Bank XYZ Bogor5 cited
  • 2021Analisis Usability Terhadap Kepuasan dan Loyalitas Website4 cited

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