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Combining the eTransQual scale and importance-performance analysis to assess service quality of online shopping
16 references·0 citing·41 second hop
Combining the eTransQual scale and importance-performance analysis to assess service quality of online shopping (2017)Combining the eTransQual scale and import…Commercial Scenarios for the Web: Opportunities and Challenges (2006)Commercial Scenarios for the …Modeling consumer satisfaction and word‐of‐mouth: restaurant patronage in Korea (2005)Modeling consumer satisfactio…E-S-QUAL (2004)E-S-QUALThe asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis (2003)The asymmetric relationship b…eTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…Revisiting importance–performance analysis (2001)Revisiting importance–perform…Hedonic and utilitarian motivations for online retail shopping behavior (2001)Hedonic and utilitarian motiv…Exploring consumer evaluations of e‐services: a portal site (2001)Exploring consumer evaluation…E-Business and E-Commerce Management: Strategy, Implementation and Practice (2001)E-Business and E-Commerce Man…Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Work and/or Fun: Measuring He…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Importance-Performance Analysis (1977)Importance-Performance Analys…Product Performance and Consumer Satisfaction: A New Concept (1976)Product Performance and Consu…Coefficient Alpha and the Internal Structure of Tests (1951)Coefficient Alpha and the Int…Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)The role of live streaming in building consumer trust and engagement with social commerce sellers (2018)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Comparative fit indexes in structural models. (1990)Consumer perceived value: The development of a multiple item scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)On the Evaluation of Structural Equation Models (1988)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Understanding Customer Experience Throughout the Customer Journey (2016)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)An Updated and Streamlined Technology Readiness Index (2014)The Theory of the Estimation of Test Reliability (1937)Measurement and prediction (1950)Theory of Mental Tests (1950)Intraclass correlations: Uses in assessing rater reliability. (1979)The Pittsburgh sleep quality index: A new instrument for psychiatric practice and research (1989)The theory of planned behavior (1991)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Measuring the Customer Experience in Online Environments: A Structural Modeling Approach (2000)Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior (2002)The iron cage revisited institutional isomorphism and collective rationality in organizational fields (2004)Diffusion of Innovations 1 (2019)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)Gain more insight from your PLS-SEM results (2016)
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References

  • 1951Coefficient Alpha and the Internal Structure of Tests45,148 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,090 cited
  • 2004E-S-QUAL4,763 cited
  • 1977Importance-Performance Analysis4,463 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 2001Hedonic and utilitarian motivations for online retail shopping behavior3,260 cited
  • 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,340 cited
  • 2006Commercial Scenarios for the Web: Opportunities and Challenges812 cited
  • 2001Revisiting importance–performance analysis788 cited
  • 2003The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis787 cited
  • 1976Product Performance and Consumer Satisfaction: A New Concept629 cited
  • 2005Modeling consumer satisfaction and word‐of‐mouth: restaurant patronage in Korea607 cited
  • 2001Exploring consumer evaluations of e‐services: a portal site

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566 cited
  • 2001E-Business and E-Commerce Management: Strategy, Implementation and Practice519 cited
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