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Information technology and front office employees’ performance
11 references·16 citing·52 second hop
Information technology and front office employees’ performance (2017)Information technology and front office e…Advances in hospitality research: “from Rodney Dangerfield to Aretha Franklin” (2015)Advances in hospitality resea…Progress and Development of Information Technology in the Hospitality Industry (2012)Progress and Development of I…How Does Human Resource Management Influence Organizational Outcomes? A Meta-analytic Investigation of Mediating Mechanisms (2012)How Does Human Resource Manag…Hospitality HRM: past, present and the future (2011)Hospitality HRM: past, presen…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Skills and work in the hospitality sector (2006)Skills and work in the hospit…The relative importance of task, citizenship, and counterproductive performance to global ratings of job performance: A policy-capturing approach. (2002)The relative importance of ta…Technology Infusion in Service Encounters (2000)Technology Infusion in Servic…Perspectives on Models of Job Performance (2000)Perspectives on Models of Job…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…The Missing Opportunity in Organizational Research: Some Implications for a Theory of Work Performance (1982)The Missing Opportunity in Or…Hospitality and Tourism Technology and Organizational Performance: An Integrated Framework of HTT Business Value and Future Research Agenda (2025)Hospitality and Tourism Techn…Digital transformation and tourism performance: A systematic literature review and research agenda (2025)Digital transformation and to…Electronic human resource management (e-HRM) configuration for organizational success: inclusion of employee outcomes as contextual variables (2023)Electronic human resource man…The impact of information technology adoption on hotel performance: Evidence from a developing country (2022)The impact of information tec…Impact of training on employees performance: A case study of Bahir Dar university, Ethiopia (2022)Impact of training on employe…The Mediating Role of Employee Innovativeness on the Nexus between Internet Banking and Employee Performance: Evidence from the Republic of Congo (2021)The Mediating Role of Employe…Preparing Workplaces for Digital Transformation: An Integrative Review and Framework of Multi-Level Factors (2021)Preparing Workplaces for Digi…Anger and fear: effects of negative emotions on hotel employees' information technology adoption (2021)Anger and fear: effects of ne…The Determinants of Employee’s Performance: A Literature Review (2020)The Determinants of Employee’…Influence of service-entry waiting on customer’s first impression and satisfaction (2019)Influence of service-entry wa…Front desk technology innovation in hotels: A managerial perspective (2019)Front desk technology innovat…An analysis of technology applications in the restaurant industry (2019)An analysis of technology app…Unattended social wants and corporate social responsibility of leading firms: R elationship of intrinsic motivation of volunteering in proposed welfare programs and employee attributes (2018)Unattended social wants and c…Predicting Innovative Information Systems (IS) Behavior of Frontline Employees in Hotels (2018)Predicting Innovative Informa…Incident and Service Request Management for Academic Information System based on COBIT (2018)Incident and Service Request …Exploring the role of next-generation virtual technologies in destination marketing (2018)Exploring the role of next-ge…Handbook of Industrial and Organizational Psychology. 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References

  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 2012How Does Human Resource Management Influence Organizational Outcomes? A Meta-analytic Investigation of Mediating Mechanisms2,455 cited
  • 2000Technology Infusion in Service Encounters1,551 cited
  • 2002The relative importance of task, citizenship, and counterproductive performance to global ratings of job performance: A policy-capturing approach.1,538 cited
  • 1982The Missing Opportunity in Organizational Research: Some Implications for a Theory of Work Performance952 cited
  • 2000Perspectives on Models of Job Performance871 cited
  • 2011Hospitality HRM: past, present and the future207 cited
  • 2012Progress and Development of Information Technology in the Hospitality Industry109 cited
  • 2006Skills and work in the hospitality sector95 cited
  • 2015Advances in hospitality research: “from Rodney Dangerfield to Aretha Franklin”60 cited

Cited by

  • 2021Preparing Workplaces for Digital Transformation: An Integrative Review and Framework of Multi-Level Factors609 cited
  • 2018Exploring the role of next-generation virtual technologies in destination marketing316 cited
  • 2019Front desk technology innovation in hotels: A managerial perspective

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111 cited
  • 2019An analysis of technology applications in the restaurant industry83 cited
  • 2022Impact of training on employees performance: A case study of Bahir Dar university, Ethiopia72 cited
  • 2018Unattended social wants and corporate social responsibility of leading firms: R elationship of intrinsic motivation of volunteering in proposed welfare programs and employee attributes54 cited
  • 2023Electronic human resource management (e-HRM) configuration for organizational success: inclusion of employee outcomes as contextual variables43 cited
  • 2020The Determinants of Employee’s Performance: A Literature Review36 cited
  • 2022The impact of information technology adoption on hotel performance: Evidence from a developing country29 cited
  • 2019Influence of service-entry waiting on customer’s first impression and satisfaction25 cited
  • 2021Anger and fear: effects of negative emotions on hotel employees' information technology adoption24 cited
  • 2025Hospitality and Tourism Technology and Organizational Performance: An Integrated Framework of HTT Business Value and Future Research Agenda22 cited
  • 2018Incident and Service Request Management for Academic Information System based on COBIT15 cited
  • 2021The Mediating Role of Employee Innovativeness on the Nexus between Internet Banking and Employee Performance: Evidence from the Republic of Congo14 cited
  • 2018Predicting Innovative Information Systems (IS) Behavior of Frontline Employees in Hotels11 cited
  • 2025Digital transformation and tourism performance: A systematic literature review and research agenda6 cited