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Front desk technology innovation in hotels: A managerial perspective · Study

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ArticleFront desk technology innovation in hotels: A managerial perspective

Hakseung Shin2019

Article2019

Front desk technology innovation in hotels: A managerial perspective

Hakseung Shin · Richard R. Perdue · Juhyun Kang

111 citations·0/0 files stored·Tourism Management

No readable copy stored yet — this record is metadata only.

Service and Product Innovation Technology Adoption and User Behaviour AI in Service Interactions

Abstract

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Citations in this library

Stored only when both papers are in the corpus — 111 citations exist upstream.

References

2007Designing and Conducting Mixed Methods Research 2000A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies 2003Evolving to a New Dominant Logic for Marketing 1999What's your strategy for managing knowledge?2000Technology Readiness Index (Tri)2012Critical service logic: making sense of value creation and co-creation 2004Services Marketing: Integrating Customer Focus Across the Firm 2000Technology Infusion in Service Encounters

Cited by

2021Hotels' COVID-19 innovation and performance 2022Hospitality and tourism service innovation: A bibliometric review and future research agenda 2021Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry 2022Organizational IT support and knowledge sharing behaviour affecting service innovation performance: empirical evidence from the hospitality industry 2020A new path for building hotel brand equity: the impacts of technological competence and service innovation implementation through perceived value and trust 2019Integrating technology to service innovation 2020Determinants of Innovative Behaviour in the Hotel Industry: A cross-Cultural Study 2021Restaurant Innovativeness and Brand Attachment: The Role of Memorable Brand Experience

Details

Year2019

Typearticle

Published2019-04-20

VenueTourism Management

ISSN-L0261-5177

Languageen

Citations111

Files0 public / 0

ShelfService and Product Innovation

Identifiers

doi10.1016/j.tourman.2019.04.004

openalex_workW2937572465

Links

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