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A combined fuzzy‐SEM evaluation approach to identify the key drivers of the academic library service quality in the digital technology era: An empirical study
16 references·5 citing·37 second hop
A combined fuzzy‐SEM evaluation approach to identify the key drivers of the academic library service quality in the digital technology era: An empirical study (2017)A combined fuzzy‐SEM evaluation approach …Methodology of Social Sciences (2017)Methodology of Social SciencesTransit passengers’ behavioural intentions: the influence of service quality and customer satisfaction (2016)Transit passengers’ behaviour…Exploring the determinants of e‐learning systems continuance intention in academic libraries (2013)Exploring the determinants of…\nThe use of partial least squares path modeling in international marketing (2009)\nThe use of partial least sq…Structural Equation Modelling: Guidelines for Determining Model Fit (2008)Structural Equation Modelling…The Determinants of Students' Perceived Learning Outcomes and Satisfaction in University Online Education: An Empirical Investigation* (2006)The Determinants of Students'…A service quality and success model for the information service industry (2003)A service quality and success…Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…Research guidelines for the Delphi survey technique (2000)Research guidelines for the D…Measuring service quality at yale university’s libraries (2000)Measuring service quality at …Changing the concept and measure of service quality in academic libraries (1996)Changing the concept and meas…Applications of the extent analysis method on fuzzy AHP (1996)Applications of the extent an…Structural Equations with Latent Variables (1989)Structural Equations with Lat…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Fuzzy sets (1965)Fuzzy setsThe Method of Path Coefficients (1934)The Method of Path Coefficien…A structural equation modeling framework for studying sustainable freight transportation indicators in emerging economies (2023)A structural equation modelin…Quality in library services - A literature review study (2022)Quality in library services -…Global research on library service quality: a bibliometric analysis and knowledge mapping (2021)Global research on library se…A combined interval-valued ELECTRE TRI and TOPSIS approach for solving the storage location assignment problem (2019)A combined interval-valued EL…Service quality benchmarking via a novel approach based on fuzzy ELECTRE III and IPA: an empirical case involving the Italian public healthcare context (2017)Service quality benchmarking …Comparative fit indexes in structural models. 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(1988)E‐service quality: a model of virtual service quality dimensions (2003)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)Naturalistic inquiry (1985)The Delphi technique: myths and realities (2003)Guidance on Conducting and REporting DElphi Studies (CREDES) in palliative care: Recommendations based on a methodological systematic review (2017)The Delphi Technique: Making Sense of Consensus (2020)Coefficient Alpha and the Internal Structure of Tests (1951)Structural Equations with Latent Variables. 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  • 2016Transit passengers’ behavioural intentions: the influence of service quality and customer satisfaction

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191 cited
  • 2013Exploring the determinants of e‐learning systems continuance intention in academic libraries131 cited
  • Cited by

    • 2019A combined interval-valued ELECTRE TRI and TOPSIS approach for solving the storage location assignment problem55 cited
    • 2017Service quality benchmarking via a novel approach based on fuzzy ELECTRE III and IPA: an empirical case involving the Italian public healthcare context39 cited
    • 2021Global research on library service quality: a bibliometric analysis and knowledge mapping28 cited
    • 2023A structural equation modeling framework for studying sustainable freight transportation indicators in emerging economies12 cited
    • 2022Quality in library services - A literature review study1 cited