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Proposal of a framework analysis of the urban bus transport service quality in Moroccan context
6 references·1 citing·30 second hop
Proposal of a framework analysis of the urban bus transport service quality in Moroccan context (2017)Proposal of a framework analysis of the u…Determining a public transport satisfaction index from user surveys (2012)Determining a public transpor…A classification tree approach to identify key factors of transit service quality (2012)A classification tree approac…Bus Transit Service Quality Monitoring in the UK: A Methodological Framework (2011)Bus Transit Service Quality M…Passenger experience with quality-enhanced bus service: the tyne and wear ‘superoute’ services (2009)Passenger experience with qua…Public transit user satisfaction: Variability and policy implications (2008)Public transit user satisfact…Measuring the quality of service for passengers on the hellenic railways (2007)Measuring the quality of serv…Analyzing the quality of public bus transport service in Fez City (Morocco) (2019)Analyzing the quality of publ…Five imperatives for improving service quality (1991)Service Quality Attributes Affecting Customer Satisfaction for Bus Transit (2007)The quality of service desired by public transport users (2010)Perceived service quality in bus transit service: A structural equation approach (2013)Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)Drivers of customer satisfaction with public transport services (2015)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Marketing management: analysis. planning. implementation and control (2000)A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)Satisfaction: a behavioral perspective on the consumer (2010)A technique for measurement of attitudes (1932)Discrete Choice Analysis (1985)Statistical and Econometric Methods for Transportation Data Analysis (2003)Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement (2010)Quality attributes of public transport that attract car users: A research review (2012)Spatial Interaction and the Statistical Analysis of Lattice Systems (1974)Transit capacity and quality of service manual (2003)Modelling user perception of bus transit quality considering user and service heterogeneity (2013)Effects of service quality and customer satisfaction on customer loyalty in high-speed rail services in Taiwan (2014)Evaluating passenger satisfaction index based on PLS-SEM model: Evidence from Chinese public transport service (2018)Delivering quality service: balancing customer perceptions and expectations (1990)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Service quality––developing a service quality index in the provision of commercial bus contracts (2003)Public Transport Quality, Safety, and Perceived Accessibility (2020)Measuring the efficiency of decision making units (1978)Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis (1984)Quantitative models for performance evaluation and benchmarking : data envelopment analysis with spreadsheets and DEA Excel Solver (2002)Evaluation of Socio-Economic Impact of City Bus Services in Developing Countries (2017)SELECTING KEY QUALITY INDICATORS IN PUBLIC TRANSPORT SYSTEMS USING A ROBUST METHOD (2018)MEASURING TRANSIT-ORIENTED DEVELOPMENT LEVELS: A METHODOLOGICAL FRAMEWORK TO INCORPORATE THE USER INTO MODELLING (2021)
this work references cited by second hop

References

  • 2008Public transit user satisfaction: Variability and policy implications558 cited
  • 2007Measuring the quality of service for passengers on the hellenic railways281 cited
  • 2012A classification tree approach to identify key factors of transit service quality195 cited
  • 2012Determining a public transport satisfaction index from user surveys83 cited
  • 2009Passenger experience with quality-enhanced bus service: the tyne and wear ‘superoute’ services81 cited
  • 2011Bus Transit Service Quality Monitoring in the UK: A Methodological Framework14 cited

Cited by

  • 2019Analyzing the quality of public bus transport service in Fez City (Morocco)2 cited

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