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Airline on-time performance and its effects on consumer choice behavior
16 references·2 citing·46 second hop
Airline on-time performance and its effects on consumer choice behavior (2017)Airline on-time performance and its effec…Customer Satisfaction and Service Quality: A Critical Review of the Literature and Research Implications for the Hospitality Industry: (2018)Customer Satisfaction and Ser…The Impact of Low-Cost Carriers on Airport and Route Competition (2017)The Impact of Low-Cost Carrie…A dynamic oligopoly game of the US airline industry: Estimation and policy experiments (2011)A dynamic oligopoly game of t…Tracing the Woes: An Empirical Analysis of the Airline Industry (2010)Tracing the Woes: An Empirica…Modelling the Impact of Airline Service Quality and Marketing Variables on Passengers’ Future Behavioural Intentions (2006)Modelling the Impact of Airli…Network Structure and Airline Scheduling (2004)Network Structure and Airline…The US airlines relative positioning based on attributes of service quality (2003)The US airlines relative posi…Actual, Adjacent, and Potential Competition Estimating the Full Effect of Southwest Airlines (2001)Actual, Adjacent, and Potenti…Why do all the flights leave at 8 am?: Competition and departure-time differentiation in airline markets (1999)Why do all the flights leave …SERVQUAL: review, critique, research agenda (1996)SERVQUAL: review, critique, r…Estimating Discrete-Choice Models of Product Differentiation (1994)Estimating Discrete-Choice Mo…MERGERS AND MARKET POWER -- EVIDENCE FROM THE AIRLINE INDUSTRY. (1993)MERGERS AND MARKET POWER -- E…Profitability and Product Quality: Economic Determinants of Airline Safety Performance (1990)Profitability and Product Qua…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…Hubs and High Fares: Dominance and Market Power in the U.S. Airline Industry (1989)Hubs and High Fares: Dominanc…Competition and Entry in Small Airline Markets (1989)Competition and Entry in Smal…Resource allocation in congested queueing systems with time-varying demand: An application to airport operations (2019)Resource allocation in conges…Airline schedule padding and consumer choice behavior (2019)Airline schedule padding and …The market for corporate control (1983)Synergistic gains from corporate acquisitions and their division between the stockholders of target and acquiring firms (1988)Takeovers: Their Causes and Consequences (1988)Do Substantial Horizontal Mergers Generate Significant Price Effects? Evidence From The Banking Industry (1998)Wealth creation versus wealth redistributions in pure stock-for-stock mergers1We are grateful to Tom Arnold, Sanjai Bhagat, James Bicksler, David Blackwell, Ekkehart Boehmer, Ted Bos, Robert Brokaw, Bill Carleton, Bob Comment, Chris Cornwell, Mary Dehner, Bob Eisenbeis, Jimmy Hilliard, Randy Howard, Steve Jones, Ed Kane, Josef Lakonishok, Larry Lang, Bill Lewellen, Marc Lipson, Paul Malatesta, Jeff Netter, Cathy Niden, Volker Pollmann, Annette Poulsen, Jay Ritter, Richard Ruback, Louis Scott, Joe Sinkey, Bill Schwert (the editor), Ralph Walkling (the referee), Ron Warren, J. Fred Weston, Karen Wruck, and seminar participants at the University of Arizona, the University of Delaware, the University of Illinois, the University of Georgia, the University of Miami, Seattle University, the 1995 European Finance Association, the 1996 Financial Management Association, and the 1996 American Finance Association meetings for their helpful comments and recommendations. We also gratefully acknowledge the financial support provided for this project by the University of Georgia Research Foundation. 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Regulatory Reform in the Airline Industry (2007)Does multimarket contact facilitate tacit collusion? Inference on conduct parameters in the airline industry (2014)Estimating flight-level price elasticities using online airline data: A first step toward integrating pricing, demand, and revenue optimization (2014)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Assessing the impact of the September 11 terrorist attacks on U.S. airline demand (2004)COMPETITIVE DYNAMICS OF INTERFIRM RIVALRY. (1996)Tourism and economic development: A survey (1998)Scanning dynamic competitive landscapes: a market‐based and resource‐based framework (2003)
this work references cited by second hop

References

  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 1994Estimating Discrete-Choice Models of Product Differentiation2,945 cited
  • 1996SERVQUAL: review, critique, research agenda1,741 cited
  • 1989Hubs and High Fares: Dominance and Market Power in the U.S. Airline Industry809 cited
  • 1993MERGERS AND MARKET POWER -- EVIDENCE FROM THE AIRLINE INDUSTRY.630 cited
  • 2001Actual, Adjacent, and Potential Competition Estimating the Full Effect of Southwest Airlines324 cited
  • 2017The Impact of Low-Cost Carriers on Airport and Route Competition268 cited
  • 1990Profitability and Product Quality: Economic Determinants of Airline Safety Performance267 cited
  • 2010Tracing the Woes: An Empirical Analysis of the Airline Industry246 cited
  • 2004Network Structure and Airline Scheduling223 cited
  • 2006Modelling the Impact of Airline Service Quality and Marketing Variables on Passengers’ Future Behavioural Intentions196 cited
  • 2003The US airlines relative positioning based on attributes of service quality191 cited
  • 1989Competition and Entry in Small Airline Markets187 cited
  • 2011A dynamic oligopoly game of the US airline industry: Estimation and policy experiments172 cited
  • 2018

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Customer Satisfaction and Service Quality: A Critical Review of the Literature and Research Implications for the Hospitality Industry:
172 cited
  • 1999Why do all the flights leave at 8 am?: Competition and departure-time differentiation in airline markets164 cited
  • Cited by

    • 2019Airline schedule padding and consumer choice behavior25 cited
    • 2019Resource allocation in congested queueing systems with time-varying demand: An application to airport operations25 cited