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Measuring an Academic Library’s Performance and Service: A Case Study in Georgia Southern University Library
14 references·1 citing·42 second hop
Measuring an Academic Library’s Performance and Service: A Case Study in Georgia Southern University Library (2017)Measuring an Academic Library’s Performan…Getting More Value from the LibQUAL+® Survey: The Merits of Qualitative Analysis and Importance-Satisfaction Matrices in Assessing Library Patron Comments (2015)Getting More Value from the L…The dimensions of library service quality: A confirmatory factor analysis of the LibQUAL+ instrument (2014)The dimensions of library ser…Library Assessment in Higher Education (2014)Library Assessment in Higher …LibQUAL Revisited: Further Analysis of Qualitative and Quantitative Survey Results at the University of Mississippi (2013)LibQUAL Revisited: Further An…The use of LibQUAL+ by European research libraries (2012)The use of LibQUAL+ by Europe…An Investigation of Affect of Service Using a LibQUAL+™ Survey and an Experimental Study (2012)An Investigation of Affect of…Ten Years of LibQual: A Study of Qualitative and Quantitative Survey Results at the University of Mississippi 2001–2010 (2011)Ten Years of LibQual: A Study…An independent assessment of the unidimensionality, reliability, validity and factor structure of the LibQUAL+™ scale (2011)An independent assessment of …Concurrent Validity of LibQUAL+™ Scores: What Do LibQUAL+™ Scores Measure? (2005)Concurrent Validity of LibQUA…Creating a Culture of Assessment: A Catalyst for Organizational Change (2004)Creating a Culture of Assessm…Reliability and Structure of LibQUAL+ Scores: Measuring Perceived Library Service Quality (2002)Reliability and Structure of …Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study. (2001)Users' Perceptions of Library…How Many Dimensions Does It Take to Measure Users' Perceptions of Libraries?: A LibQUAL+Study (2001)How Many Dimensions Does It T…The LibQUAL+gap measurement model: the bad, the ugly, and the good of gap measurement (2000)The LibQUAL+gap measurement m…Quest for quality (2019)Quest for qualityBasics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Basics of Qualitative Research: Grounded Theory Procedures and Techniques (1993)LibQUAL in Ireland: Performance Assessment and Service Improvement in Irish University Libraries (2013)Advances in Social Science Methodology (1994)Exploratory and confirmatory factor analysis: Understanding concepts and applications. (2004)Library Users’ Service Desires: A LibQUAL+ Study (2007)An epistemological critique of gap theory based library assessment: the case of SERVQUAL (2008)Using SEM-PLS to assess users satisfaction of library service quality: evidence from Malaysia (2018)Review of Psychometric theory (2nd ed.). (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Refinement and reassessment of the SERVQUAL scale. (1991)Score Norms for Improving Library Service Quality: A LibQUAL+ Study (2002)"Zones of Tolerance" in Perceptions of Library Service Quality: A LibQUAL+ Study (2003)Measurement Invariance: A Foundational Principle for Quantitative Theory Building (2011)Delivering quality service: balancing customer perceptions and expectations (1990)Stability of the Reliability of LibQUAL+™ Scores: A Reliability Generalization Meta-Analysis Study (2002)Are We There Yet? Results of a Gap Analysis to Measure LIS Students' Prior Knowledge and Actual Learning of Cultural Competence Concepts (2011)Achieving university libraries user loyalty through user satisfaction: the role of service quality (2020)Introduction to Classical and Modern Test Theory (1986)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Score Reliability in Webor Internet-Based Surveys: Unnumbered Graphic Rating Scales versus Likert-Type Scales (2001)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)A Fuzzy Linguistic Extended LibQUAL+ Model to Assess Service Quality in Academic Libraries (2015)Ideology and Audit Culture: Standardized Service Quality Surveys in Academic Libraries (2017)Using the DEMATEL model to expose core causal items of LibQUAL for improving library service quality: from the perspective of big data (2019)So which score on the LibQual+™ tells me if library users are satisfied? (2005)The new library user in Sweden (2006)The influence of Public University library service quality and library Brand image on user loyalty (2020)Validating students' library experience survey using rasch model (2021)Servqual : a multiple-item scale for measuring customer perceptions of service quality (1986)Patterns of Journal Use by Faculty at Three Diverse Universities (2003)Librarians as Teachers: A Qualitative Inquiry into Professional Identity (2008)The fifth discipline, the art and practice of the learning organization (1991)The balanced scorecard: Translating strategy into action (1997)Organisational culture, job satisfaction and higher education service quality (2009)Building and sustaining a culture of assessment: best practices for change leadership (2013)Change management through leadership: the mediating role of organizational culture (2017)Assessing library contributions to university outcomes: the need for individual student level data (2012)A Review of the Literature on Assessment in Academic and Research Libraries, 2005 to August 2011 (2013)Investigating the Relationship of Library Usage to Student Outcomes (2016)
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References

  • 2004Creating a Culture of Assessment: A Catalyst for Organizational Change189 cited
  • 2001Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study.155 cited
  • 2005Concurrent Validity of LibQUAL+™ Scores: What Do LibQUAL+™ Scores Measure?73 cited
  • 2002Reliability and Structure of LibQUAL+ Scores: Measuring Perceived Library Service Quality72 cited
  • 2014Library Assessment in Higher Education71 cited
  • 2001How Many Dimensions Does It Take to Measure Users' Perceptions of Libraries?: A LibQUAL+Study49 cited
  • 2011Ten Years of LibQual: A Study of Qualitative and Quantitative Survey Results at the University of Mississippi 2001–201039 cited
  • 2000The LibQUAL+gap measurement model: the bad, the ugly, and the good of gap measurement39 cited
  • 2014The dimensions of library service quality: A confirmatory factor analysis of the LibQUAL+ instrument34 cited
  • 2012The use of LibQUAL+ by European research libraries28 cited
  • 2012An Investigation of Affect of Service Using a LibQUAL+™ Survey and an Experimental Study25 cited
  • 2013LibQUAL Revisited: Further Analysis of Qualitative and Quantitative Survey Results at the University of Mississippi15 cited
  • 2015Getting More Value from the LibQUAL+® Survey: The Merits of Qualitative Analysis and Importance-Satisfaction Matrices in Assessing Library Patron Comments13 cited
  • 2011

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An independent assessment of the unidimensionality, reliability, validity and factor structure of the LibQUAL+™ scale
13 cited

Cited by

  • 2019Quest for quality21 cited