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Does opinion leadership influence service evaluation and loyalty intentions? Evidence from an arts services provider
16 references·1 citing·40 second hop
Does opinion leadership influence service evaluation and loyalty intentions? Evidence from an arts services provider (2017)Does opinion leadership influence service…Opinion Leadership and Social Contagion in New Product Diffusion (2010)Opinion Leadership and Social…Handbook on Constructing Composite Indicators: Methodology and User Guide (2008)Handbook on Constructing Comp…Handbook on Constructing Composite Indicators (2005)Handbook on Constructing Comp…The One Number You Need to Grow (2004)The One Number You Need to Gr…Measuring perceptions of brand luxury (2004)Measuring perceptions of bran…Customer Satisfaction and Shareholder Value (2004)Customer Satisfaction and Sha…The one number you need to grow. 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this work references cited by second hop

References

  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,528 cited
  • 2008Handbook on Constructing Composite Indicators: Methodology and User Guide4,229 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,625 cited
  • 2005Handbook on Constructing Composite Indicators2,788 cited
  • 2001Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration2,080 cited
  • 2004The One Number You Need to Grow2,046 cited
  • 2003The one number you need to grow.1,683 cited
  • 1997Customer delight: Foundations, findings, and managerial insight1,679 cited
  • 2004Measuring perceptions of brand luxury1,555 cited
  • 1991Measuring Consumer Innovativeness1,460 cited
  • 2004Customer Satisfaction and Shareholder Value1,337 cited
  • 1991Criteria for Scale Selection and Evaluation1,235 cited
  • 1985A Propositional Inventory for New Diffusion Research1,209 cited

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  • 2010Opinion Leadership and Social Contagion in New Product Diffusion993 cited
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    • 2020A simplified approach to understanding customer support and help during self-service encounters13 cited