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ArticleThe mediating role of consumption emotions

Jahyun Song2017

Article2017

The mediating role of consumption emotions

Jahyun Song · Hailin Qu

95 citations·0/0 files stored·International Journal of Hospitality Management

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Customer Service Quality and Loyalty Consumer Behavior in Brand Consumption and Identification Consumer Retail Behavior Studies

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.1988Structural equation modeling in practice: A review and recommended two-step approach.2012Principles and Practice of Structural Equation Modeling 1998Principles and Practice of Structural Equation Modeling 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 1974An approach to environmental psychology 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value

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2019From recreation to responsibility: Increasing environmentally responsible behavior in tourism 2021From good feelings to good behavior: Exploring the impacts of positive emotions on tourist environmentally responsible behavior 2019The effect of nostalgia on hotel brand attachment 2018Museum visitors’ heterogeneity and experience processing 2024Investigating the crucial role of logistics service quality in customer satisfaction for fresh e-commerce: A mutually validating method based on SERVQUAL and service encounter theory

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Details

Year2017

Typearticle

Published2017-07-28

VenueInternational Journal of Hospitality Management

ISSN-L0278-4319

Languageen

Citations95

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1016/j.ijhm.2017.06.015

openalex_workW2741088967

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