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Is The European Customer Satisfaction Index Model Applicable to Tertiary Education · Study

WorkIs The European Customer Satisfaction Index Model Applicable to Tertiary Education

Bill Chitty2004

Work2004

Is The European Customer Satisfaction Index Model Applicable to Tertiary Education

Bill Chitty · Geoffrey N. Soutar

25 citations·0/0 files stored·UWA Profiles and Research Repository (University of Western Australia)

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Customer Service Quality and Loyalty Educational Outcomes and Influences Patient Satisfaction in Healthcare

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References

1951Coefficient Alpha and the Internal Structure of Tests 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 1993Conceptualizing, Measuring, and Managing Customer-Based Brand Equity 1998Consumers and Their Brands: Developing Relationship Theory in Consumer Research 1977Breaking Free from Product Marketing 2000Customer satisfaction with services: putting perceived value into the equation 2001Modeling and Managing Student Loyalty 2003Service Equity, Satisfaction, and Loyalty: From Transaction-Specific to Cumulative Evaluations

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Year2004

Typeother

Published2004-01-01

VenueUWA Profiles and Research Repository (University of Western Australia)

Languageen

Citations25

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ShelfCustomer Service Quality and Loyalty

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openalex_workW2741486792

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