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Managing Customer Switching Costs: A Framework for Competing in the Networked Environment
16 references·2 citing·49 second hop
Managing Customer Switching Costs: A Framework for Competing in the Networked Environment (2003)Managing Customer Switching Costs: A Fram…Value creation in E‐business (2001)Value creation in E‐businessFrictionless Commerce? A Comparison of Internet and Conventional Retailers (2000)Frictionless Commerce? A Comp…Charting New Directions for Marketing (1999)Charting New Directions for M…Reducing Buyer Search Costs: Implications for Electronic Marketplaces (1997)Reducing Buyer Search Costs: …COMPETITIVE STRATEGY (1997)COMPETITIVE STRATEGYThe economics of networks (1996)The economics of networksCompeting in the Age of Digital Convergence (1996)Competing in the Age of Digit…Competition when Consumers have Switching Costs: An Overview with Applications to Industrial Organization, Macroeconomics, and International Trade (1995)Competition when Consumers ha…Changing competitive dynamics in network industries: An exploration of sun microsystems' open systems strategy (1993)Changing competitive dynamics…Core capabilities and core rigidities: A paradox in managing new product development (1992)Core capabilities and core ri…Positive Feedbacks in the Economy (1990)Positive Feedbacks in the Eco…Competing Technologies, Increasing Returns, and Lock-In by Historical Events (1989)Competing Technologies, Incre…First-mover advantages (1988)First-mover advantagesDynamic Competition with Switching Costs (1988)Dynamic Competition with Swit…The Competitiveness of Markets with Switching Costs (1987)The Competitiveness of Market…Markets with Consumer Switching Costs (1987)Markets with Consumer Switchi…Building committed online shoppers through shopping goals and switching cost (2019)Building committed online sho…Effects of Switching Cost, Trust, and Information Sharing on Supply Chain Performance for B2B e-Commerce: A Multi-Agent Simulation Study (2006)Effects of Switching Cost, Tr…Structural Inertia and Organizational Change (1984)Profiting from technological innovation: Implications for integration, collaboration, licensing and public policy (1986)First-Mover Advantage: A Synthesis, Conceptual Framework, and Research Propositions (1992)The Theory of Economic Development (2003)It's All about Me: Narcissistic Chief Executive Officers and Their Effects on Company Strategy and Performance (2007)Is innovation always beneficial? 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References

  • 1989Competing Technologies, Increasing Returns, and Lock-In by Historical Events7,487 cited
  • 1992Core capabilities and core rigidities: A paradox in managing new product development6,453 cited
  • 2001Value creation in E‐business5,565 cited
  • 1988First-mover advantages3,656 cited
  • 2000Frictionless Commerce? A Comparison of Internet and Conventional Retailers2,478 cited
  • 1997Reducing Buyer Search Costs: Implications for Electronic Marketplaces2,255 cited
  • 1996The economics of networks1,582 cited
  • 1995Competition when Consumers have Switching Costs: An Overview with Applications to Industrial Organization, Macroeconomics, and International Trade1,519 cited
  • 1987Markets with Consumer Switching Costs1,469 cited
  • 1990Positive Feedbacks in the Economy1,370 cited
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  • 1988Dynamic Competition with Switching Costs528 cited
  • 1999Charting New Directions for Marketing516 cited
  • 1996Competing in the Age of Digital Convergence474 cited
  • 1993Changing competitive dynamics in network industries: An exploration of sun microsystems' open systems strategy

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402 cited

Cited by

  • 2006Effects of Switching Cost, Trust, and Information Sharing on Supply Chain Performance for B2B e-Commerce: A Multi-Agent Simulation Study14 cited
  • 2019Building committed online shoppers through shopping goals and switching cost5 cited