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ArticleRetail digitalization: Implications for physical stores

Johan Hagberg2017

Article2017

Retail digitalization: Implications for physical stores

Johan Hagberg · Anna Jönsson · Niklas Egels‐Zandén

117 citations·0/0 files stored·Journal of Retailing and Consumer Services

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Consumer Retail Behavior Studies Customer Service Quality and Loyalty Digital Marketing and Social Media

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References

1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value 2004Innovation, organizational capabilities, and the born-global firm 2015From Multi-Channel Retailing to Omni-Channel Retailing 2000Frictionless Commerce? A Comparison of Internet and Conventional Retailers 1997Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces 1997Exploring the Implications of the Internet for Consumer Marketing 2017The Future of Retailing 2007Multichannel customer management: Understanding the research-shopper phenomenon

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Year2017

Typearticle

Published2017-08-24

VenueJournal of Retailing and Consumer Services

ISSN-L0969-6989

Languageen

Citations117

Files0 public / 0

ShelfConsumer Retail Behavior Studies

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doi10.1016/j.jretconser.2017.08.005

openalex_workW2746575006

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2018

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