Improving information quality of Wikipedia articles with cooperative principle

Dejan Lavbič

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Wikis in Education and Collaboration Information Retrieval and Search Behavior Information Architecture and Usability

Abstract

Purpose The purpose of this paper is to investigate the impact of cooperative principle on the information quality (IQ) by making objects more relevant for consumer needs, in particular case Wikipedia articles for students. Design/methodology/approach The authors performed a quantitative study with participants being invited to complete an online survey. Each rater evaluated three selected and re-written articles from Wikipedia by four IQ dimensions (accuracy, completeness, objectivity, and representation). Grice’s maxims and submaxims were used to re-write articles and make them more relevant for student cognitive needs. The results were analyzed with statistical methods of mean, standard deviation, Cronbach’s α, and ICC (two-way random model of single measure). Findings The study demonstrates that Wikipedia articles can be made more relevant for student needs by using cooperative principle with increase in IQ and also achieving higher consistency of students’ scores as recent research. In particular, students in the research perceived the abstract, constructed with cooperative principle, more objective and complete as reported in recent research. Practical implications The work can benefit encyclopedia editors to improve IQ of existing articles as well as consumers that would obtain more relevant information in less reading time. Originality/value This is one of the first attempts to empirically investigate the application of cooperate principle to make objects more relevant for consumer needs and impact of this on IQ. IQ improvement evidence is provided and impacts on IQ dimensions such as objectivity, completeness, accuracy, and representation for research community to validate and compare results.

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References

1996Beyond Accuracy: What Data Quality Means to Data Consumers 1996What Firms Do? Coordination, Identity, and Learning 2004Validation Guidelines for IS Positivist Research 1996Anchoring data quality dimensions in ontological foundations 2010Identifying and Avoiding Bias in Research 2013Information Systems Success: The Quest for the Independent Variables 2007Making sense of credibility on the Web: Models for evaluating online information and recommendations for future research 2002Information quality benchmarks

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