SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Customer Retention: With Special Reference to Telecommunication Industry in Sri Lanka · Study

ArticleShelves

ArticleCustomer Retention: With Special Reference to Telecommunication Industry in Sri Lanka

K. A. Silva2013

Article2013

Customer Retention: With Special Reference to Telecommunication Industry in Sri Lanka

K. A. Silva · S. T. W. S. Yapa

14 citations·0/0 files stored

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Customer churn and segmentation Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 14 citations exist upstream.

References

1985How information gives you competitive advantage 1991Managing brand equity : capitalizing on the value of a brand name.2006Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis 2001Diagnosing Customer Value: Integrating the Value Process and Relationship Marketing 2006A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics 1999What You Don't Know About Customer-Perceived Quality: The Role of Customer Expectation Distributions 2004Service quality and customer retention: building long‐term relationships 2005Customer retention is not enough

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2009The Effect of Service Price Increases on Customer Retentionarticle · 3 shared references 2009Understanding customer loyalty through system dynamicsarticle · 3 shared references 2020The role of relationship quality and loyalty program in tourism shopping: a multilevel investigationarticle · 3 shared references 2011The impact of rebranding on club member relationshipsarticle · 3 shared references 2010Customer Service Retention - A Behavioural Perspective of the UK Mobile Marketthesis · 3 shared references 2015Exploring the Antecedents Affecting Attitude, Satisfaction, and Loyalty towards Korean Cosmetic Brandsarticle · 3 shared references

Details

Year2013

Typearticle

Published2013-07-05

Languageen

Citations14

Files0 public / 0

ShelfCustomer churn and segmentation

Identifiers

openalex_workW2747835979

Links

landingopen

Imported from OpenAlex (CC0) — nothing here is generated.