Quality Information Systems

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47 citations0/0 files storedCRC Press eBooks

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Quality and Management Systems Engineering and Information Technology Management Systems and Quality Improvement

Abstract

A quality information system (QIS) is used in collecting, analyzing, reporting, or storing information for the total quality system. This chapter discusses the fundamental principles of QIS, followed by a case study of one company's experience in establishing a QIS from scratch.

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1982Out of the Crisis 1993Process innovation: reengineering work through information technology 2012The Practice of Management 1981Organizational Innovation: The Influence of Individual, Organizational, and Contextual Factors on Hospital Adoption of Technological and Administrative Innovations 1988The House of Quality 1989An Instrument for Measuring the Critical Factors of Quality Management 1983The measurement of user information satisfaction

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2004Malcolm Baldrige National Quality Award leadership model

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