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Perceived Service Quality and Loyalty of Fitness Centers' Customers: Segmenting Members Through Their Exercise Motives
16 references·2 citing·40 second hop
Perceived Service Quality and Loyalty of Fitness Centers' Customers: Segmenting Members Through Their Exercise Motives (2017)Perceived Service Quality and Loyalty of …The role of motives in exercise participation† (2008)The role of motives in exerci…Segmentation of festival motivation by nationality and satisfaction (2003)Segmentation of festival moti…Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?A Path Analytic Model of the Relationships between Involvement, Psychological Commitment, and Loyalty (1998)A Path Analytic Model of the …The measurement of exercise motives: Factorial validity and invariance across gender of a revised Exercise Motivations Inventory (1997)The measurement of exercise m…Intrinsic motivation and exercise adherence. (1997)Intrinsic motivation and exer…The Sport Commitment Model: Measurement Development for the Youth-Sport Domain (1993)The Sport Commitment Model: M…Differences in motivation for sport and exercise and their relations with participation and mental health. (1993)Differences in motivation for…Zero defections: quality comes to services. (1990)Zero defections: quality come…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Relation of sample size to the stability of component patterns. (1988)Relation of sample size to th…Intrinsic Motivation and Self-Determination in Human Behavior (1985)Intrinsic Motivation and Self…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…The Scree Test For The Number Of Factors (1966)The Scree Test For The Number…The impact of subjective consumer knowledge on consumer behavioral loyalty through psychological involvement and perceived service quality: sports clubs (2024)The impact of subjective cons…Should I stay or should I go? Visit frequency as fitness centre retention strategy (2020)Should I stay or should I go?…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)The Varimax Criterion for Analytic Rotation in Factor Analysis (1958)Comparison of five rules for determining the number of components to retain. (1986)The Mini-IPIP Scales: Tiny-yet-effective measures of the Big Five Factors of Personality. (2006)Best Practices in Exploratory Factor Analysis: Four Recommendations for Getting the Most from Your Analysis (2009)Exploratory Factor Analysis: A Five-Step Guide for Novices (2010)A First Course in Factor Analysis (2013)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)The Application of Electronic Computers to Factor Analysis (1960)A Rationale and Test for the Number of Factors in Factor Analysis (1965)The Eating Attitudes Test: psychometric features and clinical correlates (1982)Evaluating the use of exploratory factor analysis in psychological research. (1999)Best Practices for Developing and Validating Scales for Health, Social, and Behavioral Research: A Primer (2018)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The Behavioral Consequences of Service Quality (1996)Intrinsic and Extrinsic Motivations: Classic Definitions and New Directions (2000)Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. (2000)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)E‐service quality: a model of virtual service quality dimensions (2003)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)Motivation and dropout in female handballers: a 21‐month prospective study (2002)College Students' Motivation for Physical Activity: Differentiating Men's and Women's Motives for Sport Participation and Exercise (2005)Development and Initial Validation of a Measure of Autonomy, Competence, and Relatedness in Exercise: The Basic Psychological Needs in Exercise Scale (2006)
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References

  • 1985Intrinsic Motivation and Self-Determination in Human Behavior26,744 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1966The Scree Test For The Number Of Factors13,549 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited
  • 1988Relation of sample size to the stability of component patterns.2,874 cited
  • 1997Intrinsic motivation and exercise adherence.976 cited
  • 2003Segmentation of festival motivation by nationality and satisfaction654 cited
  • 1993Differences in motivation for sport and exercise and their relations with participation and mental health.495 cited
  • 1997The measurement of exercise motives: Factorial validity and invariance across gender of a revised Exercise Motivations Inventory431 cited
  • 2008The role of motives in exercise participation†375 cited
  • 1998

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A Path Analytic Model of the Relationships between Involvement, Psychological Commitment, and Loyalty
361 cited
  • 1993The Sport Commitment Model: Measurement Development for the Youth-Sport Domain350 cited
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    • 2020Should I stay or should I go? Visit frequency as fitness centre retention strategy25 cited
    • 2024The impact of subjective consumer knowledge on consumer behavioral loyalty through psychological involvement and perceived service quality: sports clubs22 cited