Cited by

• 2020Understanding homophily of service failure within the hotel guest cycle: Applying NLP-aspect-based sentiment analysis to the hospitality industry79 cited
• 2019Effect of a major network reform on bus transit satisfaction39 cited
• 2021Quality of public transportation based on the multi-criteria approach and from the perspective of user's satisfaction level: A case study in a Brazilian city38 cited
• 2020Analysis of barriers to perceived service quality in Ghana: Students’ perspectives on bus mobility attributes35 cited
• 2022Identifying key elements for user satisfaction of bike-sharing systems: a combination of direct and indirect evaluations33 cited
• 2023How to improve public transport usage in a medium-sized city: key factors for a successful bus system31 cited
• 2023How Do Stakeholders Perceive Transit Service Quality Attributes? – A study through Fuzzy-AHP27 cited
• 2021Investigating the determinants to retain spurious-loyalty passengers: A data-fusion based approach26 cited
• 2022Impact analysis of actual traveling performance on bus passenger’s perception and satisfaction24 cited
• 2018User satisfaction with train fares: A comparative analysis in five Australian cities20 cited
• 2022Exploring satisfaction for transfers at intermodal interchanges: A comparison of Germany and India19 cited
• 2020Exploring Influencing Factors of Passenger Satisfaction toward Bus Transit in Small-Medium City in China19 cited
• 2019Assessing service and price sensitivities, and pivot elasticities of public bikeshare system users through monadic design and ordered logit regression17 cited
• 2022Multivariate analysis of public transport quality: a case study in a medium-sized Brazilian city13 cited
• 2024Bibliometric analysis of quality of service in public transportation: Current and future trends12 cited
• 2025How to make service better? A review on developing service-oriented public transit systems11 cited