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Just-in-time customer churn prediction in the telecommunication sector · Study

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ArticleJust-in-time customer churn prediction in the telecommunication sector

Adnan Amin2017

Article2017

Just-in-time customer churn prediction in the telecommunication sector

Adnan Amin · Feras N. Al-Obeidat · Babar Shah · May Al Tae · Changez Khan · Hamood Ur Rehman Durrani +1 more

45 citations·0/0 files stored·The Journal of Supercomputing

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Customer churn and segmentation Customer Service Quality and Loyalty AI and HR Technologies

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References

2012Interrater reliability: the kappa statistic 2000Customer Satisfaction Cues To Support Market Segmentation and Explain Switching Behavior 2008Handling class imbalance in customer churn prediction 2015A comparison of machine learning techniques for customer churn prediction 2011New insights into churn prediction in the telecommunication sector: A profit driven data mining approach 2006Churn prediction in subscription services: An application of support vector machines while comparing two parameter-selection techniques 2000Predicting subscriber dissatisfaction and improving retention in the wireless telecommunications industry 2011Customer churn prediction in telecommunications

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2022Model Optimization Analysis of Customer Churn Prediction Using Machine Learning Algorithms with Focus on Feature Reductions 2021Case based models of the relationship between consumer resistance to innovation and customer churn 2018Just-in-time Customer Churn Prediction: With and Without Data Transformation 2024A proposed hybrid framework to improve the accuracy of customer churn prediction in telecom industry

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Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2015Review of Data Mining Techniques for Churn Prediction in Telecomarticle · 11 shared references 2016Intelligent data analysis approaches to churn as a business problem: a surveyarticle · 10 shared references 2021Research Trends in Customer Churn Prediction: A Data Mining Approachother · 10 shared references 2015A Prudent Based Approach for Customer Churn Predictionother · 9 shared references 2016Customer churn prediction in the telecommunication sector using a rough set approacharticle · 8 shared references 2020A Survey on Churn Analysis in Various Business Domainsarticle · 8 shared references

Details

Year2017

Typearticle

Published2017-10-13

VenueThe Journal of Supercomputing

ISSN-L0920-8542

Languageen

Citations45

Files0 public / 0

ShelfCustomer churn and segmentation

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doi10.1007/s11227-017-2149-9

openalex_workW2761762873

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2023

Prediction of Customer Behavior Changing via a Hybrid Approach

2024A Decade of Churn Prediction Techniques in the TelCo Domain: A Survey

2020Customer Churn Prediction In Telecommunication Industry Using Random Forest Classifier