References

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• 2008Handling class imbalance in customer churn prediction552 cited
• 2015A comparison of machine learning techniques for customer churn prediction470 cited
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• 2006Churn prediction in subscription services: An application of support vector machines while comparing two parameter-selection techniques432 cited
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• 2011Customer churn prediction in telecommunications344 cited
• 2005Computer assisted customer churn management: State-of-the-art and future trends340 cited
• 2004Predicting online-purchasing behaviour267 cited
• 2006CRM at a pay-TV company: Using analytical models to reduce customer attrition by targeted marketing for subscription services241 cited
• 2016Customer churn prediction in the telecommunication sector using a rough set approach222 cited
• 2014Churn prediction using comprehensible support vector machine: An analytical CRM application175 cited
• 2013Social network analysis for customer churn prediction