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The study of customer relationship management in Thai airline industry: A case of Thai travelers in Thailand
5 references·0 citing·10 second hop
The study of customer relationship management in Thai airline industry: A case of Thai travelers in Thailand (2017)The study of customer relationship manage…Customer Loyalty Programmes and Clubs (2017)Customer Loyalty Programmes a…Competition and Regulation in the Airline Industry (2013)Competition and Regulation in…A complaint is a gift: recovering customer loyalty when things go wrong (2008)A complaint is a gift: recove…Competition and regulation in the airline industry (2002)Competition and regulation in…Principles of Marketing (1972)Principles of MarketingModeling of United States Airline Fares -- Using the Official Airline Guide (OAG) and Airline Origin and Destination Survey (DB1B) (2006)Airline passenger fatality and the demand for air travel (2007)Classifying Services to Gain Strategic Marketing Insights (1983)Understanding Service Convenience (2002)Effects of innovation types on firm performance (2011)Exploring Lawyer Misconduct: An Examination of the Self-Regulation Process (2016)Drivers of Customer–Brand Relationship Quality: A Case of Mainland Chinese Hotel Loyalty Program Members (2014)Exploring the perceived competence of airport ground staff in dealing with unruly passenger behaviors (2011)Negative Word of Mouse in the Hotel Industry: A Content Analysis of Online Reviews on Luxury Hotels in Jordan (2017)Supplier portfolio of key outsourcing parts selection using a two-stage decision making framework for Chinese domestic auto-maker (2018)
this work references cited by second hop

References

  • 1972Principles of Marketing5,587 cited
  • 2008A complaint is a gift: recovering customer loyalty when things go wrong60 cited
  • 2017Customer Loyalty Programmes and Clubs28 cited
  • 2013Competition and Regulation in the Airline Industry14 cited
  • 2002Competition and regulation in the airline industry14 cited

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