Hotel employees’ organizational behaviors from cross-national perspectives

Mi‐Ran Kim · Laee Choi · Bonnie J. Knutson · Carl P. Borchgrevink

26 citations0/0 files storedInternational Journal of Contemporary Hospitality Management

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Job Satisfaction and Organizational Behavior Employee Performance and Management Global and Cross-Cultural Management

Abstract

Purpose This study aims to examine the relationships among leader–member exchange (LMX), employee voice, team–member exchange (TMX), employee job satisfaction and employee commitment to customer service (ECCS) across the USA and Chinese cultures within the hotel context. Design/methodology/approach An online survey was completed by hotel employees across the USA (n= 315) and China (n= 363). The data were analyzed using structural equation modeling. Findings The findings of this study imply that the relationships among constructs between two nations are very similar, with a few significant differences. Specifically, this study shows that there are significant differences between the USA and China regarding the effects of LMX on employee voice, TMX, job satisfaction and ECCS. Research limitations/implications The research should be extended with more than two national cultures to increase the generalizability of the research findings. Primary implication is that leader in China, and the USA should seek to build LMX quality to reap organizational benefits. Practical implications This study can help global hospitality firms develop management strategies effectively. Originality/value The study’s findings provide researchers with a better understanding of the LMX framework across USA and Chinese cultures. It also verifies the underlying relational effects among LMX and its outcomes across different nations, thus offering global hospitality organizations best management practices across cultures. Further, this study seeks to fill gaps in previous LMX and employee voice studies by providing robust explanations of the cultural influences on LMX framework across nations.

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 2017Exchange and Power in Social Life 1995Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective 2005Ethical leadership: A social learning perspective for construct development and testing 1998Assessing Measurement Invariance in Cross‐National Consumer Research 1988The Confucius connection: From cultural roots to economic growth 1980Motivation, leadership, and organization: Do American theories apply abroad?1998HELPING AND VOICE EXTRA-ROLE BEHAVIORS: EVIDENCE OF CONSTRUCT AND PREDICTIVE VALIDITY.

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